As a Senior Digital Transformation Manager, you will deliver complex digital initiatives that enhance the airport’s operations and improve corporate productivity and passenger experience. You’ll help drive Heathrow’s vision to become a more digitally integrated airport, ensuring that technology, data, and AI solutions deliver measurable business outcomes.
The Digital Transformation is recently established – this is your chance to enter in a senior role within the team and be involved in the growth of the programme.
Delivering a portfolio of digital products and services aligned to Heathrow’s Digital Strategic Roadmap.
Orchestrating end-to-end delivery of digital initiatives – from early scope shaping through go-live – ensuring outcomes are achieved on time, within scope, and budget.
Leading multi-disciplinary teams across technology, data, and business change (including third-party delivery partners and suppliers) in a cohesive and collaborative delivery model.
Applying agile principles pragmatically to drive outcome-oriented delivery with a test-and-learn mindset.
Providing clear reporting and escalation to senior stakeholders, taking ownership of blockers and ensuring pace in delivery.
Engaging with a broad range of senior stakeholders at Heathrow – including the airport itself and our wider stakeholder ecosystem, such as airlines – to understand needs, shape demand, and coordinate delivery.
Experience delivering digital products and services in complex organisational environments.
Proven ability to manage large-scale digital or transformation projects across multiple business functions.
Strong understanding of agile delivery methods, ideally within a SAFe Agile environment.
Ability to balance agility with governance and control in fast-paced delivery settings.
Excellent stakeholder management and communication skills at senior levels.
Commercial awareness, including supplier management and budget oversight.
Ideally you’ll also have
Experience in regulated or aviation environments.
Background in large infrastructure or asset-intensive organisations.
Job description provided by Heathrow Airport.
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