Product Manager - Payments

Product Manager – Payments

Fancy surprising and delighting customers in the world of payments? Join a team focused on increasing opportunities to expand coverage in the UK retail market. There’s also an opportunity to be at the forefront of payment innovation.

Why join us

This is an ideal move for a product manager with front end customer experience, specifically for someone with a passion for payments and ideally some knowledge of the emerging payment landscape; understanding both the importance of a frictionless customer experience but also technically savvy enough to challenge on solution design. You will have proven people skills and be someone who wants to expand their knowledge of both in-store and digital technology in the payments arena.

We work together to serve our customers better than anyone else, whenever, wherever, and however they want. The Product team plays a critical role in delivering technology solutions that enhance the experience for our customers and colleagues and deliver profitable sales growth.

You’ll be joining a team where you’ll be the advocate for all things Payments across Sainsbury’s Tech, across all digital channel predominately but with an opportunity for exposure to the in-store channel for Sainsbury’s too. You’ll have the autonomy, together with your stakeholders, to actively drive and own the product roadmap strategy. Working closely with both internal teams across the division and third parties, you’ll be part of an inspiring, enterprising environment.

What you need to do

• You’re the bridge between customers and solutions. You’ll be able to explain complex payment flows, with the support of your engineering colleagues, to your stakeholders.
• You’ll build highly collaborative relationships across many teams including internal Agile teams and third-party suppliers and take care of day-to-day product processes such as defining user journeys and prioritisation.
• Ensure alignment of your desired product outcomes with business/divisional vision & goals, and our technology strategy.
• Be the champion for your product - produce/present clear communications to ensure buy-in.
• Explain the customer and business need to your team and collaborate effectively with them to break down complex pieces of work into smaller deliverable pieces of value.
• Prioritising work and making appropriate trade-offs to adapt to changing requirements/new learnings, delivering maximum value at pace.
• Manage your stakeholder expectations, keeping them up to date on progress, risks and issues.
• Collaborate effectively with engineers, architects, data teams, CX, UX and other product teams as well as third party partners to launch new products/features.
• Have a good grasp of the technology that underpins your product.
• Understand and report progress against agreed outcomes and related success measures.
• Use data to drive analysis of new features / iterations and drive prioritisation of future work based on this evidence.

What you need to know

• Experience of product/project management.
• Experience of working with payments, digital sales or complex technical landscapes.
• Good understanding coupled with experience of using software development methodologies.
• Experience of working with suppliers to develop and deliver a joint roadmap.
• Excellent verbal communication skills, great presentation skills.
• Strong people skills with ability to communicate, engage and influence colleagues, stakeholders, and suppliers.
• Ability to analyse processes and data to draw insight and identify opportunities.

What you need to show

Passion - be the authority in all aspects of your product.

Great problem-solving skills.

An understanding of the concepts of shared responsibility and effective collaboration

Willingness to learn, experiment and collaborate.

Understanding how your role and team fits into the bigger picture.

Ability to develop and deliver a product roadmap that aligns with business goals, technology strategy and market knowledge and which prioritises delivery of value and enables future business agility.

A strong technical grounding, comfortable having technical discussions with the teams.

Accountability for the delivery of your roadmap, working closely with cross-functional teams to achieve this.

Engaging and motivating people with a variety of perspectives around the roadmap for your product; building long-term, collaborative engagement across the business.

Dealing with ambiguity across unclear boundaries of decision making and competing priorities.

Anticipating risks and associated implications, understand inter-dependencies, and facing into difficult conversations to define appropriate actions to mitigate/resolve issues.

Commitment to ongoing personal development

Recognition and celebration of success by colleagues within your team and across the division/business.

What’s in it for you?

We have one of the largest product communities of any UK employer so there’s a vast amount of knowledge on tap in-house.

We’ll give you the time and freedom you need to push the limits and create amazing systems and technologies. Things get built here. After all, 70% of the UK uses our tech. Not bad for a 150-year-old retailer.

Flexibility extends to our working hours. We’ve adopted a hybrid model, coming together for collaboration, coaching and community.

Finally, there are some great benefits including discounts across our brands, special offers on gym memberships, restaurants and holidays, a bonus scheme, pension plan and an Employee Assistance Programme.

Let’s talk

If you’ve read this far but you’re not 100% sure you’re there with your experience, do still get in touch. The skills you do have are often more transferrable than you think. Even if this role isn’t right, with such a large and growing tech team, we might have something else that suits you.

#LI-KF1

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you’ll realise this is a modern software engineering environment, because it has to be. We’ve made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).