Solution Architect, Production Support (SFCC B2C)

We are seeking a Solution Architect, Production Support (SFCC B2C) to own the technical health of our live B2C platform, guiding incident resolution, reliability, and service continuity while ensuring the architecture supports stable day-to-day operations. Responsibilities Act as technical escalation point for complex production incidents affecting storefront, checkout, and integrations Lead root cause analysis for major incidents and drive permanent fixes through the backlog Review and maintain the architecture for resilience, including failover, caching, rate limits, and integration error handling Define and monitor service levels, such as resolution times and availability targets, with supporting reporting Set up and govern runbooks, monitoring, and alerting for critical integrations and storefront journeys Assess the operational impact of proposed changes, releases, and configuration updates before they reach production Coordinate with Salesforce support, third-party vendors, and internal teams during high-severity events Maintain configuration management baselines and evidence for audit and compliance purposes Requirements 10+ years of experience in enterprise e-commerce, with substantial time supporting a live Salesforce Commerce Cloud B2C platform Strong troubleshooting skills across SFRA, SCAPI/OCAPI, and integration layers, including logs, job failures, and API errors Experience with incident management frameworks and ITIL-aligned processes Solid understanding of performance, caching, and capacity planning for peak trading periods Clear written and verbal communication during incidents, including stakeholder updates Nice to have Salesforce Commerce Cloud Architect certification Experience with peak-season readiness and high-volume events Familiarity with ITSM tools such as ServiceNow or Jira Service Management India Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)