Technical Consultant - Pune, India

Senior ServiceNow Technical Consultant

Location: Pune (On-Site – 4 Days Per Week + 1 WFH)

Ready to move beyond narrow ServiceNow roles and build solutions that run real-world operations?

At ESP Global Services, senior ServiceNow consultants don’t just configure modules — they design, build, and own end-to-end solutions that operate in some of the world’s most demanding environments.

If you’re looking for deeper technical ownership, broader catalogue exposure, and the chance to work on a ServiceNow-powered product used in live airport operations, this role offers what larger consultancies often can’t: visibility, influence, and accelerated technical growth.

This is a hands-on, office-based role in Pune (4 days per week), ideal for experienced ServiceNow professionals who want to make a visible and lasting impact.

Why Senior Consultants Choose ESP

In many large organisations, senior ServiceNow engineers are still

• Confined to a single catalogue or workstream
• Focused on delivery tasks rather than solution design
• Removed from real customer and operational environments

At ESP, you will

• Design solutions across ITSM, CSM, FSM, CMDB, Asset Management, and Integrations
• Work on AirportNow, ESP’s patented ServiceNow-powered platform for airports
• Influence architectural decisions and platform strategy
• Collaborate directly with business analysts, architects, and global stakeholders
• Own the full lifecycle: design, build, test, deploy, support
• This is a role for professionals who want to be trusted technical leaders, not just delivery resources.

Requirements

What You Bring

• Bachelor’s degree or MCA in Computer Science, IT, or related field
• 3+ years hands-on ServiceNow development experience
• Strong expertise in at least one module: ITSM, CSM, FSM, or GRC

Strong scripting capability including

JavaScript

Glide API

Script Includes

Business Rules

Experience working with

Flow Designer

Integration Hub

Transform Maps

• Integrations and APIs
• Understanding of CMDB architecture and data modelling
• Experience in MSP or multi-tenant environments (advantageous)

Preferred Certifications

ServiceNow CSA

ServiceNow CIS (ITSM / CSM / FSM / GRC)

What Makes You Successful at ESP

You’ll thrive if you

• Want to move beyond single-module development
• Enjoy learning across multiple ServiceNow capabilities
• Are curious about how solutions work end-to-end
• Want exposure to integrations and real platform architecture
• Want faster growth than traditional large delivery environments

Summary

What’s In It For You

Competitive salary

• Exposure across multiple ServiceNow platform capabilities
• Opportunity to contribute to a global product (AirportNow)
• Sponsored certifications and structured learning pathways
• Exposure to global customers and real-world operational environments
• Supportive team environment with strong technical mentoring

Location & Working Model

• Office-Based Role — Pune (5 Days Per Week)
• Candidates must be willing to work on-site full-time
• Candidates relocating must plan to live within commuting distance

Who We Are

• ESP Global Services has been delivering customised, 24/7 global IT support solutions since 1992. We support more than 200 customers worldwide through on-site engineering, global service desk operations, and specialist technology support.
• Through ServiceNow-powered platforms such as AirportNow, we support critical industries like aviation — where reliability, automation, and real-time service delivery are essential.
• We are a global community of exceptional people working with one vision:
• To exceed expectations and delight customers every time.
• ESP Global Services is proud to be an Equal Opportunity Employer.
• Apply today and build the next stage of your ServiceNow development career.