Senior Account Manager

Senior Account Manager (Cyber)

London

Join Our Dynamic MSP Business

• We are seeking a highly motivated and
• experienced Senior Account Manager to join our thriving, customer-focused
• Managed Service Provider (MSP) company. If you have a passion for life cycle
• management, a knack for cultivating new leads, and a dedication to providing
• exceptional customer service, we want to hear from you!

About Us

• Sysgroup is dedicated to providing
• top-notch IT solutions and services to a diverse range of clients. With a
• commitment to excellence, we offer managed services, cloud solutions,
• cybersecurity, and more. Sysgroup accreditations include CyberArk Advanced
• Partner, and Zscaler Authorized Partner to name a few and showcases our
• commitment to providing outstanding services to our clients. Our team is
• composed of industry experts who are passionate about delivering exceptional
• service while driving innovation. We pride ourselves on our collaborative work
• environment and our ability to adapt and respond to the ever-changing tech
• landscape.

Role Overview

We are looking for a Senior

• Account Manager to manage and grow a portfolio of our Tier 1 accounts. These
• are strategically important clients, the majority of whom rely on SysGroup’s
• cyber security services as a core part of their IT estate.
• This role is focused
• on building strong, trusted relationships, driving account growth, and ensuring
• our customers receive maximum value from our services—particularly across cyber
• security solutions.

Key Responsibilities

• ·Own and manage a portfolio of Tier 1 client
• accounts
• ·Develop deep, strategic relationships with key
• stakeholders and decision-makers
• ·Act as the primary point of contact for all
• commercial and service-related matters
• ·Identify opportunities to expand services, with
• a strong focus on cyber security offerings
• ·Work closely with technical, cyber security,
• and delivery teams to align solutions with client needs
• ·Lead account planning, including growth
• strategies and revenue targets
• ·Ensure high levels of customer satisfaction,
• retention, and contract renewal
• ·Support and lead commercial negotiations,
• proposals, and contract discussions

·Stay

• informed on industry trends, particularly within cyber security, to provide
• informed guidance to clients
• ·Proven experience in a Senior Account Manager
• (or similar) role within an MSP, IT services, or technology environment
• ·Understanding of cyber security services and
• products (e.g. managed detection & response, SIEM, vulnerability
• management, endpoint security, compliance frameworks)
• ·Demonstrable experience managing large,
• complex, or strategic accounts
• ·Commercially driven with a track record of
• revenue growth and account expansion
• ·Excellent stakeholder management and
• communication skills

·Strong

organisational skills with the ability to manage multiple priorities

Experience or knowledge of cyber security

• consulting services
• Familiarity with regulatory or compliance
• frameworks (e.g. ISO 27001, Cyber Essentials, NIST)

Experience working with enterprise or

mid-market customers

Like

• Strong retention and growth of Tier 1
• accounts
• Increased adoption of SysGroup’s cyber
• security services across your portfolio
• High customer satisfaction and long-term
• strategic partnerships
• Clear account plans that align customer
• needs with SysGroup’s capabilities

Requirements

• ·Proven experience in a Senior Account Manager
• (or similar) role within an MSP, IT services, or technology environment
• ·Understanding of cyber security services and
• products (e.g. managed detection & response, SIEM, vulnerability
• management, endpoint security, compliance frameworks)
• ·Demonstrable experience managing large,
• complex, or strategic accounts
• ·Commercially driven with a track record of
• revenue growth and account expansion
• ·Excellent stakeholder management and
• communication skills

·Strong

organisational skills with the ability to manage multiple priorities

Desirable

Experience or knowledge of cyber security

• consulting services
• Familiarity with regulatory or compliance
• frameworks (e.g. ISO 27001, Cyber Essentials, NIST)

Experience working with enterprise or

mid-market customers

What Success Looks

Like

• Strong retention and growth of Tier 1
• accounts
• Increased adoption of SysGroup’s cyber
• security services across your portfolio
• High customer satisfaction and long-term
• strategic partnerships
• Clear account plans that align customer
• needs with SysGroup’s capabilities

Benefits

• Why Join Us?
• Joining Sysgroup means becoming part of a
• dynamic and innovative team that is dedicated to excellence. We offer a
• supportive, and collaborative work environment, where your ideas and
• contributions are valued. Here are some of the benefits of working with us:

Competitive Compensation

• We offer a competitive salary package,
• including performance-based incentives, to reward your hard work and
• achievements.

-Private Healthcare

-Life insurance

-Healthcare cash plan

-Pension

Growth Opportunities

• We believe in investing in our employees'
• professional development. You will have
• your own individual development learning path with access to various training
• material and ongoing career advancement opportunities.

Work-Life Balance

We understand the importance of work-life

balance. Our flexible work arrangements and supportive policies ensure that you

can maintain a healthy balance between your personal and professional life.

Company Values

• Our values are at the core of everything we
• do. We are committed to integrity, excellence, and customer satisfaction. By
• joining us, you will be part of a team that values and respects every member.