EXL Service Technology/Software

Area Manager-Business Analytics-Risk Analytics

India Hybrid Full-time

Minimum Qualifications

  • X-Y years of experience in Fraud anaytics, Strategy, or Risk Management, preferably across Banking, Fintech, or Payments.
  • Proven ability to lead multi-dimensional transformation integrating analytics, digital, operations, and advisory levers.
  • Deep domain understanding across the fraud lifecycle — including application, transaction, merchant, and dispute/chargeback management.
  • Experience with AI/ML-driven fraud platforms, rules strategy configuration, and decision orchestration tools.
  • Strong client engagement and consulting skills with ability to influence senior stakeholders and CXO-level clients.
  • Exposure to Operational Excellence and continuous improvement frameworks.
  • Excellent communication, presentation, and storytelling skills with a data-driven orientation.
  • Graduate or Postgraduate in Statistics, Economics, Finance, or an MBA with relevant domain experience.
  • High energy, intellectual curiosity, and self-driven mindset, comfortable operating in fast-evolving, ambiguous environments.

Key Responsibilities

  • Lead short-cycle diagnostic and transformation initiatives across the fraud value chain — identifying pain points, quantifying impact opportunities, and developing executable roadmaps.
  • Support sales and client pursuits by leading solution design, RFP/RFI responses, and development of differentiated value propositions.
  • Drive end-to-end transformation programs leveraging analytics, AI-first frameworks, and automation to optimize fraud prevention, detection, and claims management.
  • Conduct research and benchmarking to generate actionable insights on emerging fraud typologies, regulatory shifts, and best-in-class practices.
  • Develop and continuously evolve knowledge assets including capability decks, frameworks, case studies etc. to strengthen the fraud offering.
  • Evangelize fraud and disputes solutions by collaborating with delivery, digital, and analytics teams to embed innovation and enhance solution maturity.
  • Identify performance bottlenecks and enable data-driven interventions to drive measurable outcomes in fraud savings, false positive reduction, and recovery rates.
  • Build domain and analytics capability through structured training programs, certification paths, and knowledge transfer across global delivery teams.

Minimum Qualifications

  • X-Y years of experience in Fraud anaytics, Strategy, or Risk Management, preferably across Banking, Fintech, or Payments.
  • Proven ability to lead multi-dimensional transformation integrating analytics, digital, operations, and advisory levers.
  • Deep domain understanding across the fraud lifecycle — including application, transaction, merchant, and dispute/chargeback management.
  • Experience with AI/ML-driven fraud platforms, rules strategy configuration, and decision orchestration tools.
  • Strong client engagement and consulting skills with ability to influence senior stakeholders and CXO-level clients.
  • Exposure to Operational Excellence and continuous improvement frameworks.
  • Excellent communication, presentation, and storytelling skills with a data-driven orientation.
  • Graduate or Postgraduate in Statistics, Economics, Finance, or an MBA with relevant domain experience.
  • High energy, intellectual curiosity, and self-driven mindset, comfortable operating in fast-evolving, ambiguous environments.

Job description provided by EXL Service.
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