- Process and respond to incoming requests from internal and external stakeholders, ensuring timely and accurate resolution.
- Demonstrate strong verbal and written communication skills to effectively interact with stakeholders and internal teams.
- Ensure accuracy and quality while processing transactions and maintain adherence to defined SOPs, SLAs, and process guidelines.
- Coordinate with relevant teams to resolve queries, discrepancies, and exceptions, with appropriate follow-up and escalation when required.
- Maintain proper documentation and trackers, support reporting requirements, and contribute to continuous process improvement.
- Process and manage incoming requests from internal and external stakeholders, ensuring timely and accurate responses.
- Perform day-to-day Finance & Accounting activities in accordance with established process guidelines, SOPs, and SLAs.
- Apply accounting knowledge and principles while processing transactions, reviewing financial information, and resolving discrepancies.
- Investigate stakeholder queries and coordinate with relevant teams for resolution, including timely follow-ups and escalations wherever required.
- Maintain high levels of accuracy and quality while ensuring all assigned requests are completed within agreed timelines.
- Maintain appropriate documentation, trackers, and supporting records and contribute to process improvement initiatives.
- Batchelor's Degree
Job description provided by EXL Service.
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