The Senior Manager – Accounts Receivable at exl Service.com (India) Private Limited will own the complete AR lifecycle for the Insurance L&A segment within the SGU_F&A Ops_F&A Operations > IMU_Insurance department. This role combines strategic oversight of cash application, billing, collection and dispute management with strong stakeholder communication and people‑leadership capabilities to ensure financial health and operational excellence.
Oversee the full Accounts Receivable cycle, including cash application, invoicing, collections and dispute resolution.
Develop and enforce AR policies, procedures and controls aligned with corporate standards.
Monitor daily cash flow, aging reports and key performance indicators, driving timely collections.
Lead a team of AR analysts and coordinators, providing coaching, performance feedback and career development.
Collaborate with senior stakeholders across Finance, Sales, and Insurance Operations to resolve billing issues and improve processes.
Manage escalated customer disputes, ensuring root‑cause analysis and corrective actions.
Implement automation tools and process improvements to enhance efficiency and accuracy.
Prepare and present AR performance metrics and insights to senior management.
Ensure compliance with regulatory requirements and internal audit standards.
Drive continuous improvement initiatives and best practices across the AR function.
Bachelor’s degree in Finance, Accounting, Business Administration or related field; MBA preferred.
Minimum 8 years of progressive experience in Accounts Receivable, with at least 3 years in a leadership role.
Demonstrated expertise in cash application, billing, collections and dispute management within the insurance sector.
Strong analytical skills with proficiency in ERP systems (e.g., SAP, Oracle) and advanced Excel/Power BI.
Excellent communication and influencing skills to interact effectively with senior stakeholders.
Proven ability to lead, motivate and develop high‑performing teams.
Experience in process automation, RPA or digital transformation initiatives.
Solid understanding of regulatory and compliance requirements related to insurance finance.
Result‑oriented mindset with a track record of meeting or exceeding collection targets.
Ability to thrive in a fast‑paced, matrixed environment and manage multiple priorities.
Job description provided by EXL Service.
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