Manager

The Manager – Accounts Receivable will own the full AR lifecycle for the IMU Insurance L&A segment, driving cash application, collections and billing excellence while ensuring compliance and accurate reporting. You will lead a high‑performing team, partner with finance, sales and operations stakeholders, and champion process automation to improve cash flow and reduce days sales outstanding. This role reports to the Head of F&A Operations and contributes to strategic financial planning.

Oversee end‑to‑end accounts receivable processes including cash application, collections, and billing.

Ensure timely posting of payments and accurate reconciliation of accounts.

Lead a team of AR analysts, providing coaching, performance management and career development.

Drive continuous improvement initiatives to enhance cash flow and reduce DSO.

Manage relationships with internal stakeholders (Finance, Sales, Operations) and external partners (clients, insurers).

Monitor and resolve escalated collection issues and disputes.

Prepare and present AR metrics, aging reports and KPI dashboards to senior management.

Ensure compliance with company policies, regulatory requirements and audit standards.

Implement and maintain automation tools and best practices in AR operations.

Participate in budgeting, forecasting and cash flow planning activities.

Bachelor’s degree in Finance, Accounting or related field; MBA

Minimum 7 years of progressive experience in accounts receivable, cash application and collections.

Proven track record of managing and developing high‑performing teams.

Strong stakeholder management and communication skills across functions.

Expertise in ERP/financial systems (SAP, Oracle, or similar) and advanced Excel.

Analytical mindset with ability to interpret data and drive actionable insights.

Knowledge of insurance industry billing and regulatory environment is a plus.

Excellent problem‑solving and decision‑making abilities.

Ability to work in a fast‑paced, matrixed organization.

Demonstrated experience in process automation and RPA implementation.