TechOps-SAP-VIM-Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service line - Position Title: TechOps_SAP_VIM_Senior_1,2

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an SAP OPENTEXT VIM Senior Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Vendor Invoice Management (OpenText VIM) across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize invoice management processes to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring seamless invoice processing, automation, and operational excellence through best-in-class solutions, innovation, and continuous improvement.

To qualify for the role, you must have

Bachelor’s degree in engineering/technology (B.E./B. Tech) or Commerce/Finance (B. Com, M. Com), MBA (Finance), CA, ICWA/CMA, or equivalent professional experience.

3-7 years of experience in SAP OPENTEXT VIM/OpenText VIM implementation or AMS support, preferably with global clients.

Your Key Responsibilities

• Responsible for providing support for SAP OPENTEXT VIM incidents and service requests, ensuring minimal disruption to business operations.
• Support incident resolution by analysing issues raised by users and providing effective solutions.
• Work closely with customers and support teams to ensure issues and requests are followed up and addressed in a timely manner.
• Handle change requests with a clear understanding of business requirements and invoice processing workflows.
• Understand business needs and deliver solutions that improve invoice automation, approval workflows, and operational efficiency.
• Cross-functional communication skills; experience in offshore/onsite delivery models.
• Defect analysis and resolution related to SAP OPENTEXT VIM and integrated SAP modules.
• Ability to work with minimal guidance or supervision in a time-critical environment.
• Strong communication, collaboration, and stakeholder management skills within a global support environment.
• Flexibility in managing work hours due to the nature of Application Management Services, including shift support and on-call availability for criticalbusiness requirements.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

Ideally, you'll also have

• Strong knowledge of SAP OpenText VIM components including: Invoice Capture Center (ICC), Document Processing, Approval Workflows, Exception Handling, Duplicate Invoice Checks, Business Rules Framework, Reporting and Analytics.
• Experience with SAP FI and MM integration points, including: Accounts Payable, Purchase Orders, Goods Receipts, Vendor Master Data, Payment Processing.
• Knowledge of workflow troubleshooting, configuration, and enhancement activities.
• Experience with SAP S/4HANA and VIM migration/support projects.
• SAP/OpenText VIM Certification is preferred.

What you will do

Provide day-to-day Application Management support for SAP OPENTEXT VIM and related SAP applications across IT Service Management, including service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or Level 3 Application Management Specialist.

Lead and coordinate the resolution of complex VIM process issues, workflow failures, invoice processing exceptions, and system outages, including root cause analysis and corrective actions.

Collaborate with internal and external stakeholders to gather business requirements, assess operational challenges, and provide recommendations on SAP OPENTEXT VIM solutions and process improvements.

Develop and maintain documentation, including configurations, process flows, knowledge articles, user guides, and test scripts.

Support and execute enhancements related to invoice processing, approval workflows, validation rules, and integration with SAP FI/MM modules.

Mentor and train junior SAP OPENTEXT VIM team members by sharing best practices, functional knowledge, and troubleshooting techniques.

Keep abreast of industry trends, emerging technologies, OpenText innovations, and SAP best practices to drive operational efficiency through automation and innovation.

Participate in on-call rotations and provide off-hours support as needed to ensure the availability and reliability of critical SAP systems.

Available to work in shift hours depending on client requirements across Australia, Asia, Europe, and the Americas.

What we look for

• A team of professionals with strong functional expertise, analytical skills, and enthusiasm to learn and adapt in a fast-moving environment.
• Experience working with global delivery teams and supporting enterprise-scale invoice management processes.
• Ability to collaborate effectively with business users, technical teams, and third-party vendors.
• A proactive mindset focused on continuous improvement, automation, and operational excellence.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.