FSO-Con-Tech Con-Tech and Platforms-FSRT-NFR - ServiceNow - Manager - Multiple Positions - 1757742

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

FSO - Consulting - Technology Consulting - Technologies & Platforms - Financial Services Risk Transformation- Non-Financial Risk (NFR) - ServiceNow (Manager) (Multiple Positions) (1757742), Ernst & Young U.S. LLP, Raleigh, NC.

Help financial institution and fintech organization clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. Manage project implementations and develop, invest, and maintain thought leadership with deep subject matter expertise related to the ServiceNow platform or similar GRC platforms, product capabilities, and complementary technologies in a client-consulting environment, including Integrated Risk Management (Policy & Compliance, Risk Management, Audit Management), Third-party Risk Management (TPRM), Business Continuity Management (BCM), Environmental, Social and Governance (ESG), Service Portal/Employee Center, NOW Experience, and UI Builder.

Design and deliver comprehensive training programs for end-users on platform utilization. Collaborate with clients to identify and implement additional functionalities that maximize business value. Provide guidance and expertise to developers on ServiceNow or similar GRC platform configuration. Assist with demonstrations, project scoping, and lead proof-of-concepts. Help prepare Statements of Work (SOWs) to define project deliverables clearly.

Guide clients on how ServiceNow or similar GRC platform can enhance their Integrated Risk Management (IRM) program. Oversee project implementation and design alongside the Engagement Lead, Solution Architect, and developers. Ensure timely and successful project completion. Facilitate project introductions, kick-off meetings, and weekly status updates with clients. Manage and maintain project timelines. Conduct final quality assurance reviews to guarantee flawless deliverables.

Ensure technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.

Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Full time employment, Monday – Friday, 40 - 45 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS

Must have a Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Management Technology, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Computer Science, Information Systems, Engineering, Business, Management Technology, or a related field and 4 years of work experience.

Must have 4 years of ServiceNow implementation experience with IRM (GRC) implementations in an external client consulting environment.

Must have 4 years of experience in ServiceNow platform, product capabilities, and complementary technologies in an external client-consulting environment, including:

• Integrated Risk Management (Policy & Compliance, Risk Management, Audit Management);
• Third-party Risk Management (TPRM);
• Business Continuity Management (BCM);
• Environmental, Social and Governance (ESG);
• Service Portal and/or Employee Center;
• NOW Experience; AND
• UI Builder.

Must have 3 years of experience working in non-financial risk domains focusing on technology transformation (including one or a combination of any of the following: Op Risk, IT Risk, Compliance Risk, Internal Audit, and/or Enterprise Risk Management).

Must have 2 years of experience in one or a combination of any of the following frameworks and processes:

• Regulatory change management;
• Risk assessment & management;
• Compliance risk and controls;
• Regulatory reporting;
• Integrated Risk Management;
• Automated testing;
• Third party risk;
• Internal audit solutions;
• Automated workflow (including in one or a combination of any of the following: Service Now, Pega, and/or Open Source solutions).

• Must have 2 years of experience facilitating project introductions, kick-off meetings, and weekly status updates with clients.
• Must have 2 years of experience as a key technical resource leading the development of solutions in external client environments (including various technical stack experiences).
• Must have 4 years of experience with one or a combination of any of the following areas:

• Definition and design of business, functional and technical requirements;
• System selection and implementation support;
• Systems Development Lifecycle (SDLC);
• Quality Assurance and testing (QA);
• Program and/or project management and implementation planning (PMO).

• Must have 2 years of experience leading teams of technology professionals.
• Must have 3 years of experience in translating business requirements into IT solutions, including gathering business and technical requirements, solution design and build, testing, and solution deployment.
• Requires travel up to 20% to serve client needs, of which 5% may be international.
• Employer will accept any suitable combination of education, training, or experience.
• Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, “See All", then “Experienced Professionals” (Job Number - 1757742).

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $168,010.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model.

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here for additional information.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at [email protected].

This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".