Senior Manager Human Resources

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Senior Manager, Human Resources serves as a key HR leader, providing leadership for the HR Specialist, Employee Relations, and Employee Experience functions. The role oversees employee relations, ADA accommodations, HR compliance, policy governance, and employee experience, ensuring consistent and scalable practices across a multi-state remote and hybrid workforce. Partnering closely with Benefits, Payroll, Compensation, and Talent Acquisition leaders, as well as Risk, First Line of Defense, Legal, and Accounting, the Senior Manager drives alignment across people programs, mitigates risk, supports operational excellence, and advances business objectives and company culture.

Core Contributions

HR Leadership & Partnership

Provide strategic guidance and support to managers and employees on a broad range of HR matters.

Partner closely with Benefits, Payroll, Compensation, and Talent Acquisition leaders to ensure alignment of HR processes, programs, and communications.

Partner with Learning & Development and Organizational Development teams to align performance management, onboarding, leadership development, workforce capabilities, and training initiatives; identify performance trends and recommend enhancements to programs, content, and management training to address organizational needs and improve employee effectiveness.

Support and lead HR projects; represent HR to ensure alignment between organizational priorities and HR operational capabilities.

Support the execution of HR strategy consistent with organizational objectives.

Ensure internal processes and procedures are documented for cross-training, back-up coverage and business continuity.

Assist with change management efforts to ensure smooth adoption of new programs and policies.

Provide leadership, coaching, and development to HR team. Establish clear performance expectations, support professional development, and foster a culture of accountability and service excellence.

Employee Relations

Oversee and support the Employee Relations Program, ensuring consistent, fair, and timely case management.

Provide high‑level guidance on complex employee relations matters; partner with Legal and HR leadership to assess risk and support investigations.

Serve as an escalation point for sensitive employee concerns, ensuring issues are addressed with fairness, discretion, and a focus on employee experience.

Lead and resolve complex employee relations matters, including investigations, conflict resolution, and policy interpretation.

Coach leaders to ensure fair, consistent, and culturally aligned decision‑making, partnering with L&D to develop, deliver, and reinforce training programs that build manager capability and support consistent application of HR policies and practices.

Identify trends and recommend proactive solutions to improve employee experience and reduce risk.

In collaboration with Benefits, manage the full interactive process for ADA and other accommodation requests, and return-to-work, oversight. Partner with employees, managers, and Legal to ensure timely, compliant, and empathetic outcomes. Maintain documentation and ensure adherence to federal and state requirements.

Employee Experience

Oversee HR's involvement in company-wide engagement initiatives and events, ensuring alignment with business objectives, cultural priorities, and organizational values. Lead the development and execution of programs that strengthen culture, recognition, and employee connection.

Serve as a strategic partner to leaders by identifying opportunities to enhance employee experience through effective communication, innovative practices, and inclusive experiences.

Analyze employee feedback and recommend actions to improve engagement and organizational effectiveness.

Ensure a cohesive employee experience across a distributed workforce, aligning culture, communication, and practices for remote, hybrid, and multi state employees.

Oversee and maintain guidelines for flexible work arrangements, ensuring alignment with performance expectations, cultural standards, and multi state regulatory requirements for remote and hybrid employees.

Oversee the Employee Assistance process and coordinate timely, consistent responses during employee crisis situations.

Operations & Compliance

Oversee daily HR operations and key employee lifecycle processes, partnering with Payroll, Benefits, Talent Acquisition, and Compensation teams to ensure the effective delivery of HR programs and services and a consistent and positive employee experience from onboarding through offboarding.

Lead the development, implementation, and communication of HR policies, controls, procedures, and governance practices to ensure legal compliance, operational consistency, and alignment with organizational objectives.

Own and maintain the employee handbook, including periodic reviews, updates, stakeholder alignment, and organization-wide communication.

Ensure HR policies, handbooks, and practices are compliant, consistently applied, and scalable across a multi-state remote and hybrid workforce, balancing regulatory requirements with the organization's culture and values.

Develop and execute communication, education, and awareness initiatives that promote understanding and adherence to HR policies, programs, and expectations among managers and employees.

Partner with HR leadership to identify and implement process improvements, operational efficiencies, and enhancements to the employee experience.

Collaborate with Legal, Risk, First Line of Defense (FLOD), Audit, and other stakeholders to maintain a strong control environment, support audit readiness, budget process, manage compliance initiatives, and address complex employee matters.

Monitor, analyze, and report on key HR metrics, trends, and risk indicators to support informed decision-making and continuous improvement.

Maintain expertise in federal, state, and local employment laws and regulations, ensuring ongoing compliance and effective risk mitigation.

Assets You Will Bring

Bachelor’s Degree required. Field of Study: Human Resources, Business Administration, or related field.

8+ years of progressive Human Resources experience.

3+ years of supervisory experience managing HR professionals.

Experience supporting employee relations, performance management, employee engagement, and HR operations.

Demonstrated success leading cross-functional HR initiatives.

Certifications: PHR or SHRM-CP is preferred.

Computer Skills:Proficiency in HRIS Systems & Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).

The estimated salary for this role is $117,456.00 - $146,819.00 annually. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.) In addition to the salary or hourly rate listed above there may be other compensation & benefits available.

What Sets Us Apart?

In addition to our comprehensive benefits, we invest in employee connection and well-being through:

Competitive 401(k)

• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities

Executive “Water Cooler Chats”

Clubs, sports, and social events

Food truck days

….and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.