Senior Business Analyst

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour

Job Summary

Help grow and support the Application Lifecycle Management portfolio with the opportunity to combine your expertise in Project Management, Change Management, Software License Lifecycle Management, and Business Analysis in a fast-paced technology driven environment.

Use your business analysis experience in collecting, documenting, and supporting the software license lifecycle management process from introduction to retirement; ensuring that core software licenses are being properly controlled and used effectively across the organization.

Coordinate with internal application owners to understand the licensing needs and requirements. Maintain inventory records for core software that include, but are not limited to, owner, software name, license information, pricing information, and period of performance.

Apply your knowledge and experience with desktop OS & application lifecycle management to help inform lifecycle and maintenance decisions for core software assets.

Apply a continuous improvement approach in enhancing the strategies used for lifecycle management.

Apply your knowledge of Enterprise License Agreements and license requirements for clinical and corporate staff, and device-based licenses.

In this position, you will

Assess the O365 product requirements for clinical and corporate staff.

Work with clinical users in transitioning them from desktop version of Office 365 to the web version for license optimization.

Build and maintain the software testing environment and toolset to support Application Lifecycle activities and track applications that require unique licensing.

Manage the lifecycle of common off the shelf (COTS) software in the environment.

Manage the desktop OS lifecycle (Windows Semi Annual Channel (SAC) revisions).

Coordinate the OS Lifecycle upgrade with Business Area Application Owners (technology & licensing readiness for LTSC to SAC migration).

Manage the OS & core applications lifecycle (including patching & license costs optimization)

Manage the Windows device lifecycle for Fraser Health standard and non-standard hardware.

As the successful candidate you hold a Bachelor's degree in Health Information Science, Computer Science, or a related discipline or the equivalent of five years of recent, related experience with business and systems analysis including experience as a project manager in a large, complex organization. Two years of experience working with various software licensing models, OS testing and management is preferred.

Excellent written and verbal communication and interpersonal skills are mandatory. Knowledge of ITIL Service Management foundation along with configuration management best practices is strongly preferred and will help to succeed in this role.

A career at Fraser Health will offer you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective fields. We offer a competitive compensation and benefits package, including comprehensive health benefits coverage.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.

Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.

Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.

Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.

Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.

Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.

Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.

Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.

Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.

Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Education and Experience