Associate Consultant

Job Location

Singapore

Location Flexibility

Primary Location Only

Req Id

13551

Posting Start Date

10/21/26

We are looking for a ServiceNow Developer with up to 5 years of hands-on platform experience to keep our clients' instances healthy, current and continuously improving. You will own day-to-day instance

administration, plan and execute family upgrades and patches, resolve support issues, and deliver enhancements across ITSM, CSM and other modules.

Core responsibilities

Instance management

• Administer and monitor ServiceNow instances (Dev, Test, Prod), including users, groups, roles, ACLs and system properties.
• Manage instance clones, data preservers, and update set promotion across environments.
• Monitor instance health, scheduled jobs, system logs, MID Server status and performance; act on HealthScan and Instance Scan findings.

Upgrades and patching

• Plan and execute family release upgrades and patches, from upgrade preview through to production cut-over.
• Review skipped records and resolve conflicts, then retest customisations and integrations after each upgrade.
• Maintain and run ATF regression suites to reduce upgrade risk and effort.
• Keep plugins, Store apps and scoped applications at supported versions.

Support and maintenance

• Resolve L2/L3 incidents and service requests raised against the platform within agreed SLAs.
• Perform root-cause analysis for recurring issues and implement permanent fixes.
• Support integrations (REST/SOAP, IntegrationHub, MID Server) and troubleshoot failures.
• Maintain technical documentation, runbooks and knowledge articles for the support team.
• Participate in on-call or extended-hours support during releases and upgrade windows.

Enhancements

• Deliver minor enhancements and change requests: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions and Flow Designer flows.
• Configure catalog items, record producers, notifications, reports and dashboards.
• Build and adjust Service Portal widgets and Workspace configurations.
• Follow coding standards and favour configuration over customisation to keep instances upgrade-safe.
• Work with functional consultants and clients to clarify requirements, estimate effort and demo changes.

Experience and qualifications

• 2 to 5 years of hands-on ServiceNow development and administration experience.
• Has taken part in at least one full family release upgrade (e.g. Xanadu, Yokohama, Zurich or later).
• Experience supporting a live production instance under SLAs, ideally in a managed services setting.
• Working knowledge of at least one module: ITSM, CSM, HRSD or ITOM.
• Familiarity with ITIL processes (incident, problem, change, request).
• ServiceNow Certified System Administrator (CSA) is required.
• Degree or diploma in Computer Science, IT or a related field.
• Clear written and verbal communication; comfortable working directly with client stakeholders.

Nice to have

• ServiceNow Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) credential.
• Experience with Instance Scan, HealthScan remediation, or performance tuning (slow queries, indexes).
• Exposure to CI/CD for ServiceNow (app repository, Git source control, Azure DevOps).
• Experience with Singapore public sector clients and their security and compliance requirements.
• Interest in Now Assist and the platform's AI capabilities.

Relocation Supported

No

Visa Sponsorship Approved

No