Senior Analyst - GHRSS Content Development

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

We are seeking an experienced and dynamic Senior Content Development Specialist to join our team. The ideal candidate will have a strong background in content development, with a particular expertise in using Articulate 360. This role involves coaching and reviewing the work of team members, managing complex projects, and driving key initiatives to enhance our content offerings. The candidate should possess excellent stakeholder management skills and have 6+ years of relevant experience.

How you'll make an impact

Responsibilities

• Translations: Translating content from English to LatAM- Spanish and Portuguese.
• Articulate 360 Expertise: Utilize advanced skills in Articulate 360 to develop engaging and interactive content. Stay updated with the latest features and best practices to continuously improve content quality.
• Project Management: Lead and manage complex content development projects from inception to completion. Ensure projects are delivered on time, within scope, and within budget.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders. Understand their needs and ensure content solutions meet their expectations.
• Initiative Leadership: Drive key initiatives that align with the strategic goals of the content development team. Identify opportunities for innovation and improvement in content delivery.
• Quality Assurance: Implement and maintain quality assurance processes to ensure all content is accurate, relevant, and of high quality.
• Collaboration: Work closely with cross-functional teams, including instructional designers, subject matter experts, and IT, to ensure cohesive and comprehensive content solutions.

About you

Qualifications

• Bachelor’s degree in Education, Instructional Design, Communications, or a related field.
• Fluency in English, Spanish and Portuguese and working knowledge of French (Canada).
• 6+ years of experience in content development, with a proven track record of managing complex projects.
• Expertise in Articulate 360 and other e-learning authoring tools.
• Strong leadership and coaching skills.
• Excellent stakeholder management and communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Attention to detail and a commitment to quality.

Preferred Qualifications

Experience in the insurance or risk management industry.

Certification in instructional design.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)