Assistant Manager - Learning Business Partner

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

• Design, develop and deliver training programs to enhance the knowledge and skills of employees working in the insurance industry
• Plan for upcoming batches
• Handle the team (Trainers and Senior Trainers)
• Combine technical expertise, leadership skills and a customer-centric approach to drive excellence in service support within an organization
• Liaison between the GCOE & Onshore Teams to ensure better training delivery
• Responsible for the Team performance
• Responsible for quality of the Trainings imparted
• Mentoring and Grooming New Trainers, Team Members
• Design and maintain various training manuals and workbooks, with particular emphasis on keeping content up to date, through liaison with the supervisor
• Taking approval for Training Materials from process Heads
• Compile and submit reports on training activities and needs ina timely and concise manner
• Manage critical customer support operations
• Ensure high-quality & accuratetraining delivery
• Promote customer satisfaction through a faster service experience

How you'll make an impact

Responsibilities

• Design and maintain various training manuals and workbooks, with particular emphasis on keeping content up to date, through liaison with the supervisor
• Collaborate with required stakeholders to identify training needs, and ensure training sessions are engaging and effective
• Assist in the delivery of formal induction, Pre-process, Business Overview, Advance Domain and Process Trainings for niche/regular roles
• Conduct PKT’s on monthly basis in co-ordination with the Process Trainers
• Work on Training Reports - Weekly, Monthly, Semi Annual and Annual
• Timely batch reports to be sent to stakeholders
• Conduct Domain and Custom Examinations

Conduct Domain Refresher Training Programs

• Create Training Plans, make existing training plans more robust and effective
• Work with the business on different organizational projects
• Initiative to improve the Training process
• Handling client visits and presentations
• Ensure accurate data reporting and updates
• Ensure record keeping of training related files/folders as per Policies/SOPs

About you

Qualifications

Education:Any Graduate or Postgraduate (Bachelor degree with relevant experience will be considered)

Licenses/Certificates:Certifications/Designations in the Insurance domain will be an added advantage

Work Experience

8-10 Years of Relevant work exp in L&D and Insurance domain

In-depth knowledge of products, processes, regulations, and industry trends

Benefits certification/designation-Good to have

Transition/onboardingservices - Good to have

Onshore travel experience – Good to have

Skills and Competencies

• Excellent written and verbal communication skills; Telephone & email Etiquette
• Proactive & efficient with Time Management Skills
• Ownership and Accountability
• Insurance domain knowledge
• Should possess Project Management Skills, ability to analyze, schedule, prioritize and complete tasks
• Should show sufficient flexibility and maturity to handle pressure situations
• Should be able to work in a cross-cultural environment
• Should be an excellent Team player
• Should be flexible for Travelling across locations for Training Purpose (whenever it is required)
• Should have excellent People Management skills
• Should demonstrategood Planning and Analytical skills
• Logical thinking, Problem Solving and Decision making

Facilitation Skills

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)