Branch Commercial & Execution Leader

Location: IND36-01-Bengaluru-Kalyani Platina, Magnolia

Job Description Summary

The Branch Commercial Officer (BCO) Leader is responsible for leading and managing branch commercial operations across multiple locations, ensuring operational excellence, compliance, financial integrity, and business continuity. The role acts as a critical bridge between Sales, Service, Finance, Tax, Compliance, Procurement, and Head Office functions to enable seamless business operations and drive productivity improvements through process standardization and automation initiatives.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

Branch Commercial Operations

• Lead and manage branch commercial operations across multiple locations, ensuring smooth execution, business continuity, and consistent service delivery.
• Oversee end-to-end pre-sales and post-sales commercial activities supporting Sales and Service operations.
• Manage customer payment receipting, cheque handling, invoice distribution, commercial documentation, and timely closure of ageing transactions.
• Drive working capital improvements through effective transaction management, payment follow-up, and resolution of outstanding commercial issues.
• Oversee Purchase Requisition (PR), Purchase Order (PO), vendor invoice processing, and payment coordination, ensuring adherence to agreed timelines and applicable MSME requirements.
• Ensure compliance with company policies, statutory and taxation requirements, internal controls, and audit processes.
• Coordinate customer refunds, order cancellations, service-related advances, and backlog order closures.
• Act as a key escalation point for commercial issues, partnering with Sales, Service, Finance, and other stakeholders to drive timely resolution.
• Establish and maintain Standard Operating Procedures (SOPs), operational KPIs, governance mechanisms, and standardized processes across branches.
• Identify opportunities for process simplification, automation, Lean improvements, and digital transformation to enhance productivity and operational efficiency.
• Lead team performance, capability development, employee engagement, and succession planning to build a strong commercial operations team.
• Provide operational insights, performance updates, and recommendations to business leadership.

LCT Execution Support

• Support LCT-related operational execution activities in coordination with Sales, Service, and other cross-functional teams.
• Coordinate audit-related activities, documentation, and timely closure of identified action items.
• Facilitate the retrieval and pullback of parts and equipment across product modalities, ensuring appropriate tracking and stakeholder coordination.
• Support customer-related issue resolution through effective follow-up, escalation management, and cross-functional collaboration.
• Monitor open LCT execution activities, track pending actions, and drive timely closure of operational issues.
• Identify execution gaps and recommend practical process improvements to strengthen customer support and operational effectiveness.