Manager, Digital Platforms

Location: Remote

Job Description Summary

The Manager, Digital Platform Operations is responsible for driving operational excellence across commercial digital platforms by ensuring platform stability, scalability, and disciplined execution of customer-facing programs and initiatives.

This role strengthens the platform operating environment through standardized processes, governance, and operational rigor while supporting a seamless customer lifecycle from early solution design through implementation, launch, and ongoing operations.

The position partners closely with cross-functional stakeholders across Product R&D, Engineering, Commercial, Marketing, Customer Success, and Delivery teams to translate strategic objectives into operational execution plans, maintain organizational readiness, and ensure consistent delivery outcomes.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

This role ensures commercial digital platforms operate effectively, customer lifecycle processes are executed consistently, and teams are equipped with the structure, governance, and operational discipline needed to deliver successful customer outcomes. The Manager serves as a key operational leader focused on scaling operations, improving execution consistency, and enabling sustainable growth across the digital platform portfolio.

Key Responsibilities

Platform Operations Excellence

• Support the operational management and continuous improvement of commercial digital platforms.
• Drive platform stability, reliability, and scalability through standardized operating procedures and governance practices.
• Monitor operational performance metrics, service levels, and key platform health indicators.
• Coordinate cross-functional teams to resolve operational issues and implement process improvements.
• Establish and maintain standard work practices that improve consistency and execution quality.
• Identify operational risks and drive mitigation activities to support customer and business objectives.