Installed Base Program Manager

Location: IND19-01-Bengaluru-EPIP 122 (Phase II)

Job Description Summary

The IB Program Manager provides end-to-end program leadership for Cardiovascular Ultrasound Installed Base initiatives. Based in India, the role partners with global stakeholders to translate customer, patient, quality, regulatory, service, supply-chain and business priorities into integrated execution plans.

The role owns program governance, prioritization, schedule, budget and resource visibility, cross-functional dependencies, risks and leadership escalation. The successful candidate will be operating independently across a complex global matrix and driving measurable customer, quality, lifecycle and business outcomes. Technical design authority remains with the accountable Engineering, Systems, Quality and Regulatory leaders.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

Lead end-to-end planning and execution of assigned CVUS Installed Base programs across the post-launch product lifecycle.

Define program scope, outcomes, milestones, deliverables, resources, dependencies, decision points and operating cadence.

Create and maintain an integrated execution plan across Engineering, Systems, Quality, Regulatory, Manufacturing, Supply Chain, Sourcing, Service, Finance and Product Management.

Build and manage a transparent IB backlog, facilitating prioritization based on patient and customer impact, safety, regulatory commitments, product quality, service burden, fulfilment, lifecycle urgency, cost and resource availability.

Drive cross-functional execution for customer complaints and investigations, product quality issues, corrective actions, CAPA, SCR/SPR, CSO, FMI or field actions, CCN and standards updates, cybersecurity updates, product holds and recovery actions, as applicable.

Lead sustaining execution for design changes, supplier or component changes, obsolescence, component end-of-life, continuity of supply and product lifecycle or end-of-life activities.

Ensure effective transition from NPI into Installed Base support, with clear ownership of residual risks, sustaining commitments and field-readiness actions.

Lead program reviews and relevant Heartbeat operating mechanisms; maintain concise dashboards covering milestones, backlog, risks, dependencies, resources, budget, customer and quality actions, and decisions.

Actively manage program budgets, purchase orders, forecasts and actuals in partnership with budget owners and Finance.

Maintain resource and capacity visibility, surface constraints early, and facilitate cross-functional trade-off and allocation decisions.

Identify and mitigate program, quality, regulatory, supply, resource, schedule and implementation risks before they affect customers or commitments.

Escalate unresolved issues with a clear problem statement, customer and business impact, options and a recommended course of action.

Provide clear, fact-based communication to India, Horten and broader CVUS leadership, with documented decisions, owners and closure dates.

Apply Lean and continuous-improvement principles to simplify IB execution, improve predictability and standardize effective program-management practices.