Location: AUS08-01-Sydney-241 O'Riordan Street, 8F
Job Description Summary
The Advanced Business Operations Specialist is an individual contributor responsible for overseeing and supporting Service back-office activities across Installed Product, Contract Management, ODS, Billing and Cash Management. Reporting to the Service Operations Manager, the role safeguards revenue realization, customer entitlement integrity, trusted operational data and compliance while enabling effective service delivery and customer outcomes.
Through advanced operational expertise, process governance, data-driven decision support and continuous improvement, the role drives operational excellence, reduces business risk and ensures critical business processes are executed accurately, efficiently and consistently.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Contract Management, ODS & Billing
- Own and oversee end-to-end MSA contract loading and modification, ensuring delivery to KPI, quality and compliance requirements while supporting revenue realization and customer entitlement accuracy.
- Ensure contract, service and PM entitlements accurately reflect customer coverage, flow to downstream processes, and support validated PM plans and accurate PM case generation.
- Review ODS quotes and concessions; perform reconciliation and quality controls; ensure concession, pricing and margin compliance.
- Review case discount and override entitlement; resolve case billing, contract and entitlement issues; support unbilled monitoring and customer A/R disputes.
- Coordinate credit and rebill processing when required documentation and approvals are received.
- Analyse contract profitability, margin performance and commercial outcomes, identifying opportunities to improve revenue quality, operational efficiency and contract governance.
- Monitor and analyse ODS profitability, pricing, concessions and cost allocations, providing recommendations to improve financial performance and support informed business decisions
- Maintain ServiceMax service plans, rate lists and entitlement configuration in line with contract coverage and standard functionality.
- Additional Locations: AUS11-01-Brisbane-520 Wickham St
Job description provided by GE HealthCare.
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