Location: Remote
Job Description Summary
The Call Centre Process & Field Operations Leader provides leadership and operational oversight for Call Centre processes and the digital tools and workflows that support customer and service operations in Canada. The role partners across the Call Centre, Field Service, Technical Support, Digital Technology, and regional/global process teams to improve execution, process consistency, data quality, and customer experience.
This role leads process improvement, digital solution deployment, testing, change management, and ongoing operational support across platforms and processes including ServiceMax, Sierra AI, Service Authorization, Service Board, Express Service Requests, MyGEHealthCare, and customer communication technologies.
Key Responsibilities
Job description provided by GE HealthCare.
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