Location: Remote
Job Description Summary
The Operational Excellence Leader is responsible for leading the Canadian Service Tools and Operational Supplies programs, ensuring Field Service teams have access to the tools, equipment, and support required to deliver safe, effective, and efficient customer service. This includes leadership of tool strategy, procurement, calibration and repair, supplier management, inventory and lifecycle management, field support, and financial stewardship of the Service Tools program.
In addition, the role drives operational excellence across the Canadian Service organization through improved operational rigor, performance metrics, quality and compliance, process improvement, and readiness for evolving service processes and technologies. Key accountabilities include Daily Management System (DMS) preparedness and dashboard alignment, Service Request cleanup and ServiceMax preparedness, quality initiatives including Corrective and Preventive Action (CAPA), and the implementation of sustainable operating mechanisms that improve service performance.
The role works cross-functionally with Service leadership, Field Service, Quality, Engineering, Sourcing, operational support teams, suppliers, and regional and global partners to translate business and field requirements into effective solutions and continuous improvement.
Roles and Responsibilities
Job description provided by GE HealthCare.
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