Associate Business Analyst, Growth & Business Operations

Location: SC-Charleston, 215 Benefitfocus Way

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now

Get to Know the Opportunity

Benefitfocus is seeking an analytical and detail-oriented professional to provide reporting, business analysis, and operational support across the organization. This role partners closely with leaders in Sales, Finance, Wealth Management, Operations, Product, and Client Management to deliver actionable insights, support strategic growth initiatives, and improve business performance through data-driven decision-making.

This role is based near our Charleston, SC office, with expected onsite presence on average up to 2-3 days per week to support team and business priorities.

The Contributions You’ll Make

• Support Benefitfocus growth initiatives, including analytics and operational support for Benefitfocus-Wealth bridge opportunities and cross-sell efforts.
• Assist with financial analysis, forecasting support, revenue tracking, compensation analytics, bookings reporting, and business performance measurement.
• Collect, organize, validate, and analyze data to support operational and strategic business objectives.
• Develop recurring and ad hoc reports, dashboards, and executive reporting packages that provide actionable business insights.
• Monitor key business performance metrics and identify trends, risks, and opportunities for improvement.
• Support operational governance, reporting processes, and performance measurement associated with strategic growth initiatives.
• Partner with stakeholders across multiple functions to document business requirements and support process improvement initiatives.
• Evaluate workflows and recommend efficiencies that improve effectiveness, scalability, and decision-making.
• Create and maintain process documentation, reporting procedures, and business support materials.
• Utilize reporting, business intelligence, CRM, and financial analysis tools to support business performance management and decision-making.
• Collaborate across departments to gather information, analyze business needs, and support strategic initiatives.
• Provide analytical support for client, product, operational, financial, and growth-related business activities.

Minimum Knowledge & Experience

• Bachelor's degree required.
• 0-2 years of professional experience in business analysis, financial analysis, sales operations, business operations, reporting, or related disciplines.
• Strong analytical and problem-solving skills with the ability to interpret, analyze, and present data effectively.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data analysis, and reporting.
• Strong attention to detail and commitment to data accuracy.
• Effective written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Knowledge & Experience

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, Data Analytics, Information Systems, or a related field.
• Experience with reporting tools, business intelligence platforms, CRM systems, or financial systems.
• Experience identifying process improvement opportunities and supporting implementation efforts.
• Exposure to operational reporting, forecasting, revenue tracking, or business performance analytics.

How This Role Aligns to Our Core Four

At Voya, our Core Four guide how we work every day. In this role, you'll help advance these priorities through business insights, cross-functional collaboration, and operational excellence.

Instill Customer Obsession - Deliver insights and business analysis that help improve client outcomes, support growth initiatives, and enhance the overall customer experience.

Transform with Automation/AI - Leverage reporting tools, business intelligence platforms, automation, and AI-enabled capabilities to improve data quality, streamline analysis, and support faster decision-making.

Drive Higher Performance Through Our People - Partner effectively across Sales, Finance, Operations, Product, Wealth Management, and Client Management teams to align priorities and support business objectives.

Execute on the Fundamentals - Maintain accurate reporting, monitor key performance metrics, support governance processes, and identify opportunities to improve efficiency and operational effectiveness.

#LI-LH1

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$55,000 - $65,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year
• Learn more about Voya benefits (download PDF)

Critical Skills

• At Voya, we have identified the following critical skills which are key to success in our culture:
• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
• Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities.

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