Lead and develop a high-performing team, ensuring global operational readiness for major events, emerging crises, and high-impact incidents. Manage end-to-end policy escalations by actively triaging, investigating, resolving, and tracking complex cases through specialized internal tools and tracking systems and evaluate cross-product, high-severity escalations to assess regulatory risk, operational impact, and required enforcement actions.
Serve as a subject matter expert on YouTube’s Community Guidelines, manage related escalations, and drive policy and process improvements across multiple policy areas. Build cross-functional product expertise to accelerate resolution times, collaborating with Engineering partners to build preventative tooling and conducting rigorous postmortems to stop future systemic failures. Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines and YouTube Partner Program policies and draft and review executive communications, partnering cross-functionally to land sensitive policy decisions regionally.
Job description provided by Google.
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