Manage and execute the global Gemini CRM strategy and support the related Martech roadmap to enable user delight across multiple touchpoints. Maintain and manage data structures across systems to ensure smooth orchestration operations, trigger-based automations, and one-off communications. Utilize CRM analytics to drive customer-centric action plans and communicate results and insights to team leads and partner teams.
Partner with our Product, Design, Brand and Creative teams to ensure all touchpoints are on-brand and impactful. Prioritize, test, and launch experiments and campaigns across a user’s lifecycle, from acquisition, onboarding and activation, to feature adoption, churn prevention, and resurrection.
Job description provided by Google.
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