Develop and evolve the user support experience strategy for Play by developing a deep understanding of the product and markets. Lead initiatives to drive scale and efficiency across support operations and deliver a support experience through automation and self-service flows. Review user feedback, and provide meaningful insights to product teams to make Google products better for market users. Understand and deliver all aspects of customer support.
Continually strive to make product support cutting edge so that customer service becomes a differentiator for Google. Leverage internal tools, logs, and data to identify, troubleshoot, and resolve issues and identify scalable solutions through tool or process improvements.
Job description provided by Google.
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