Lead the planning and daily execution of post-sales repair operations and reverse logistics programs for the Japan Depot. Manage strategic relationships with third-party service providers and major carrier partners to ensure operational SLAs and business requirements are met. Drive continuous improvement initiatives to optimize the repair operations and enhance the customer repair experience for Pixel and other Google Hardware devices. Collaborate with global cross-functional teams to support New Product Introductions (NPI). Analyze operational metrics and systemic issues to identify root causes, escalating and implementing effective, scalable solutions.
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