Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products. Utilize advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths. Partner closely with product operations and support teams to develop and execute product-specific, multi-channel human and AI support strategies. Search, investigate, and troubleshoot AI support features, automated workflows, and human escalation channel issues to ensure high availability and performance. Drive ongoing efficiency, scalability, and quality improvements across all support systems and operational tooling.
Job description provided by Google.
View the original posting
