Build, lead, and grow a global team, providing coaching to maximize execution, while fostering a culture of psychological safety where we obsess over impact. Define the long-term operational strategy, set measurable goals, and proactively identify opportunities for new initiatives, ensure our operations are proactive, stay ahead of emerging risks. Drive continuous improvement in efficiency, accountability, and execution, while leading the transition to AI-integrated workflows to improve quality, speed and cost, while ensuring all operational Service Level Agreement (SLAs) are met.
Cultivate strong working relationships with senior stakeholders, influence the product roadmap to embed safety into the design of new features and manage critical executive communications. Partner with global leads and manage high-priority escalations and support non-standard operational hours (including weekend and holiday on-calls) as business demands require.
Job description provided by Google.
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