Lead end-to-end support and launch readiness for Google Slides (core and Gemini AI), aligning with Product, Engineering, and User Experience Research on roadmaps and post-launch triage. Manage support operations and Product Expert advocacy for the Workspace Editors Help Community, surfacing bugs, feature requests, and emerging user trends. Drive deployment readiness, transcript quality analysis, and personalization for Ask Google Help conversational AI to improve self-service resolution and customer satisfaction.
Advocate for consumer, enterprise, and education users by synthesizing multi-channel data and presenting actionable insights to influence product development. Collaborate with cross-functional gUP and workspace stakeholders on projects to improve operational metrics and support workflows.
Job description provided by Google.
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