Manage the technical delivery of simultaneous physical space refreshes, interactive installations, and infrastructure retrofits globally, directing system commissioning, punch-list remediation, and operational turnover. Align stakeholders including architectural teams, general contractors, experience designers, and specialized AV integrators and lead alignment sessions with senior leadership to resolve trade-offs and drive strategic decisions.
Track and oversee project capital and operational (CapEx/OpEx) budgets, manage complex purchase orders and statements of work (SOWs), and navigate global supply-chain and procurement logistics. Identify operational bottlenecks across the space delivery lifecycle and establish standardized delivery playbooks, intake rubrics, and scalable workflows to advance core programmatic capabilities. Design and maintain governance frameworks, performance dashboards, and quarterly business reviews to effectively track portfolio health, SLA compliance, and key operational metrics.
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