Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud products. Contribute to customer-facing documentation and the processes or policies that scale the mission-critical service organization as Google grows. Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Analyze customer issues and advocate for their needs with cross-functional teams including product and engineering to improve the product and drive high-quality production. Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard hours or shifts.
Job description provided by Google.
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