Set the global vision and multi-year roadmap for service delivery across regions and vendor partners. Guide SLA delivery, global capacity planning, multi-year OpEx budgets, and vendor footprint strategy. Build and run rigorous quality programs, statistical sampling, and regular policy calibration across content moderation, creator and consumer support, copyright, and scaled abuse—holding vendors accountable and fixing root causes fast when quality slips.
Build modern training and KM programs that help new reviewers ramp faster, do their best work, and deliver consistent decisions. Foster a data-informed culture that balances quality, speed, cost, and reviewer well-being. Grow, mentor, and support a strong global leadership bench—helping your managers prioritize ruthlessly and develop their teams.
Job description provided by Google.
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