Senior Manager, Donor Support - Individual Giving

Location: Atlanta, GA

Opportunity Type

Regular

Summary

At Habitat for Humanity International, we believe everyone deserves a decent place to live. As Senior Manager, Donor Support, Individual Giving, you will play a critical role in advancing our mission by supporting the Planned Giving program and helping build meaningful, lasting relationships with donors who are investing in Habitat’s future.

This role serves as a key partner to Planned Giving Officers, providing operational, donor engagement, reporting, and marketing support that helps deliver an exceptional donor experience. You will work across fundraising, marketing, finance, and operations to ensure donor inquiries are addressed promptly, campaigns run effectively, and reporting and data systems support informed decision-making.

Key Responsibilities

Why This Role Matters

Planned gifts help create long-term, sustainable impact for families and communities around the world. In this role, you will help strengthen donor relationships, improve fundraising operations, maintain data integrity, and provide the reporting and insights needed to support strategic growth across the Planned Giving program.

What You'll Do

• Serve as a primary operational partner to Planned Giving Officers, helping manage donor inquiries and ensuring timely, donor-centered responses.
• Support the Legacy Builders program through donor communications, recognition activities, participation tracking, and record maintenance.
• Coordinate planned giving marketing campaigns across print and digital channels, including lead generation, donor cultivation, and stewardship efforts.
• Maintain campaign calendars, project plans, audience files, vendor coordination, approvals, and campaign documentation.
• Track campaign performance and response data to support reporting, analysis, and future strategy.
• Reconcile fundraising revenue and gift activity between Finance reports and CRM systems, research discrepancies, and coordinate resolutions.
• Maintain recurring revenue reports and support forecasting processes.
• Populate and maintain dashboards, scorecards, KPI reports, and other fundraising performance tools.
• Monitor CRM data quality and work with gift officers to ensure accurate documentation of donor interactions, opportunities, and pipeline activity.
• Collaborate across teams to support fundraising operations, reporting, and strategic decision-making.

What You'll Bring