Customer Strategy Execution Manager

About the Role

As a Customer Strategy Execution Manager on HARMAN Automotive’s Car Audio Strategy team, you will work across three equally important areas: AI enablement, strategic project management, and market insights. You will help the team assess where AI can solve real business problems, configure practical solutions with approved tools, lead strategic projects across functions, and turn market and competitive information into useful business insight.

This is a broad, collaborative role for a self-driven professional who takes initiative, works through ambiguity, and moves priorities forward. You will partner closely with colleagues across Strategy, business functions, and technical teams, building alignment and coordinating contributions to deliver practical outcomes. You will be the Strategy team’s go-to resource for evaluating AI tools and use cases. The role does not require software development or production-level AI deployment, and it has no direct reports.

What You Will Do

Lead strategic projects, including the business unit strategy refresh and functional strategy work. Define plans, milestones, decisions, dependencies, and deliverables. Align contributors and keep work moving. Develop and maintain market, competitive, customer, and consumer insights on automotive audio, OEM activity, suppliers, technology, brands, regions, and changing consumer expectations. Translate findings into implications for strategy, customer discussions, and value propositions.

Identify gaps in available information and recommend when additional research is needed.

Serve as the Strategy team’s go-to resource for AI tools and use cases. Investigate business problems, assess whether AI or another approach could help, and recommend practical next steps.

Configure or prototype AI agents, workflows, and other solutions using approved tools such as Copilot Studio, ChatGPT, or similar platforms. Coordinate with IT, security, legal, data, and other teams as needed.

Support executive-level strategy presentations by developing slide content, consolidating input, managing review cycles, and coordinating working sessions.

What You Need to Be Successful

• Strong business judgment and commercial sense.
• Be able to connect analysis and technology options to business needs, value, and practical tradeoffs.
• Practical fluency with generative AI and productivity tools, their capability and application to specific use cases (without needing to be a software developer).
• Self-driven and effective at leading cross-functional work, take initiative, bring structure to ambiguous projects, align contributors, manage competing priorities, and keep work moving with limited oversight.
• Regular collaboration across teams is central to the role.
• Curiosity and learning agility, ability to get up to speed quickly, ask good questions, and move into unfamiliar topics with a bias for action.
• Confidence working across business and technical teams, including senior leaders, and coordinating contributors across functions, cultures, and time zones.
• Strong written and verbal communication skills, including the ability to synthesize information and present clear recommendations.

Bonus Points if You Have

• Understanding of the automotive industry, including OEM business models, vehicle segments, customer decision-making, and relevant market trends.
• Familiarity with branded automotive audio, premium consumer brands, infotainment, acoustics, vehicle technology, or automotive electrical architectures.
• PMO experience or experience with road mapping tools.
• A Master of Business Administration.
• Experience in automotive, automotive audio, consumer electronics, technology, consulting, a Tier-1 supplier, or an automotive OEM.

What Makes You Eligible

• Bachelor’s degree in engineering, business, or a similar discipline.
• 7+ years of progressively responsible professional experience in strategy, project or program management, business operations, market insights, consulting, technology, or a related area.
• We value business judgment, learning agility, and initiative over a specific career path. AI experience and application proof are critical.
• Willingness to work in the Novi office three days per week in a hybrid arrangement.
• Willingness to travel less than 10%.
• Flexibility to participate in early-morning or evening meetings with global teams when required.
• Successfully complete a background investigation and drug screen as a condition of employment.

Pay Transparency

$ 125,250 - $ 183,700

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits

HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.