Voice and Accent Training Specialist

Do you want to be the person who exceeds your potential?

If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.

We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 58 countries, you’ll be working with teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.

What we expect you to do

Delivers accent training to client and customer dealing employees

Manage training logistics such as rooms, materials, invitations for effective content delivery

Manage training relationships at the supervisor and team levels, define and set training schedules, and expectations

Develop training plans that focus on application and understanding of content leveraging best practices for DDAM operational roles

Ensure adequate, accurate documentation is prepared and provide feedback

Communicate documentation needs / gaps to business, service, provisioning and process teams where applicable

Measure the effectiveness of training delivery through metrics and capturing feedback

Here's what we are looking for in candidates for this job

Bachelor’s degree or equivalent work experience

Knowledge of training in delivery skills and delivery methods

MS office proficiency

Strong communication skills

Proven ability to complete full cycle training

Interpret DD process and service documentation

Diversity in Dimension Data

We have a global culture that embraces diversity. Dimension Data respects the diverse experiences and individual beliefs of its employees. As such, Dimension Data is committed to an inclusive workplace for all and we’re proud to provide equal employment opportunities for all qualified applicants.