Staff Software Engineer

ESSENTIAL FUNCTIONS

• Own the technical direction, architecture, and quality of a product area or set of services, translating product and business strategy into technical roadmaps and tactical objectives
• Lead the design of complex, distributed, fault-tolerant systems on the BEAM, including process and supervision architecture, clustering, and inter-service communication
• Be accountable, through the team, for delivering tactical business targets, identifying risks and dependencies early and adjusting plans to protect outcomes
• Partner with product managers, UX designers, data engineers, and clinical and operational leaders to shape requirements, evaluate tradeoffs, and define scope that delivers incremental value
• Lead technical design reviews, write architecture decision records, and ensure designs meet requirements for scalability, security, performance, and maintainability
• Lead complex integrations with EHR, payer, and partner platforms, ensuring data integrity and compliance with HL7/FHIR standards and HIPAA requirements
• Lead the implementation of testing strategies, and promote and conduct performance and load testing where appropriate
• Drive improvements to CI/CD, infrastructure as code, observability, and release practices that increase deployment frequency and reduce lead time and change failure rate
• Lead response to complex production incidents, drive root cause analysis, and ensure systemic fixes are delivered
• Identify and pay down technical debt strategically, balancing modernization with delivery commitments
• Mentor engineers on complex projects, in estimating their work, and in following the Agile process
• Establish team patterns for effective, secure, and responsible AI-assisted development, including review expectations for AI-generated code
• Serve as the primary technical point of contact for business partners and external stakeholders in the product area, explaining technical constraints, options, and impact in clear, non-technical terms
• Contribute to hiring by interviewing candidates and helping define the bar for engineering talent

EDUCATION

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related technical field, or an equivalent combination of education and experience

Cloud architecture certification (e.g., AWS Certified Solutions Architect – Associate or Professional, Microsoft Certified: Azure Solutions Architect Expert) preferred

EXPERIENCE

• 8+ years of experience developing and supporting professional software systems, including technical leadership of a team or significant product area
• 5+ years of experience building and operating production systems in Elixir and/or Erlang/OTP
• Demonstrated experience designing distributed, highly available systems and leading them from concept through production
• Experience leading complex integrations in a regulated environment; healthcare experience (EHR, payer, or clinical systems) strongly preferred
• Experience improving engineering practices such as CI/CD, observability, and automated testing across a team

KNOWLEDGE

• Expert knowledge of Elixir, Erlang/OTP, and the BEAM, including scheduling, memory and garbage collection, process design, and distributed Erlang
• Expert knowledge of Phoenix, LiveView, Ecto, and PostgreSQL, including performance tuning at scale, and the broader Elixir ecosystem (e.g., Oban, Broadway, Telemetry)
• Strong knowledge of software architecture patterns including event-driven architecture, domain-driven design, API design, and service decomposition
• Strong knowledge of cloud-native infrastructure on AWS and/or Azure, including containers, Kubernetes, and infrastructure as code (e.g., Terraform)
• Strong knowledge of application security, identity and access management (OAuth 2.0/OpenID Connect), and HIPAA security requirements
• Strong knowledge of healthcare interoperability standards (HL7, FHIR) and EHR integration patterns

SKILLS & Abilities

• Demonstrates an empathetic and growth mindset with a willingness to learn new skills, technologies, and methodologies
• Proven ability to complete work, make sound decisions, and plan and accomplish goals without explicit direction or guidance from leadership
• Strong ability to present and facilitate technical ideas and drive alignment across engineering, product, and business stakeholders
• Ability to turn ambiguous problems and strategic goals into clear technical plans and tactical objectives
• Strong ability to identify, design, and implement process improvements, including redesigning systems for greater scalability and automating manual processes
• Ability to make and clearly communicate sound architectural tradeoffs
• Expert ability using source control management tools such as Git/GitHub and CI/CD automation tools
• Skilled at coaching and mentoring engineers on the team and others outside the team
• Ability to lead a team in adopting AI-assisted development practices that measurably improve quality and delivery speed
• Demonstrated ability to build trust and credibility with technical, product, and business stakeholders, including business partners and external customers
• Excellent problem-solving and analytical skills
• Ability to give and receive constructive feedback in a collaborative team environment
• Ability to work independently in a fully remote environment with strong self-management and communication skills

ENVIRONMENTAL WORKING CONDITIONS

• This is a fully remote position with flexible working hours
• Work is performed in a home office environment with standard office equipment including computer, monitors, and communication tools
• Regular virtual meetings and collaboration sessions via video conferencing platforms
• Occasional evening or weekend availability may be required for production support, on-call rotations, release windows, or cross-timezone collaboration

PHYSICAL/MENTAL DEMANDS

• Ability to sit for extended periods while working on a computer
• Extensive use of computers, keyboards, and video conferencing tools
• Mental focus and concentration for complex problem-solving, software design, and debugging
• Ability to manage stress and maintain composure when working under tight deadlines, production incidents, or shifting priorities
• Strong attention to detail while maintaining awareness of broader product and organizational goals

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be acknowledged and adhered to
• Participate in ongoing professional development and training as required by the organization
• Complete required HIPAA privacy and security training and adhere to HOPCo information security policies
• Maintain confidentiality of proprietary information, patient and client data, and strategic initiatives
• Adhere to company policies, procedures, and code of conduct
• This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.