Assistant Manager - CLIENT MANAGEMENT

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager – CLIENT MANAGEMENT.

Client Service is a key differential feature within the highly competitive custody industry and it is therefore imperative that the highest levels of client service are delivered and maintained. Performance in this key area is reflected via internal and industry surveys and any perception of deterioration in client service will have a significant impact on both business retention and the ability to win new business.

Contribute to the establishment and maintenance of the MSS reputation for service excellence in the Custody and Banking product lines within MSS.

Contribute to the profitability and growth of the MSS client base by delivering an excellent client service experience and striving to enhance existing institutional relationships through improved service and developing a service model and reputation that attracts new clients.

Principal responsibilities

Provide response to queries within agreed SLA, ensuring all queries are logged onto Qtrack

Develop a comprehensive understanding of HSS’ clients and to assist the Account Manager in identifying business development and growth opportunities

Working with MSS Operations to enhance service quality

Ensure that global custody develops and consistently maintains a premier quality reputation internally and externally in respect of all Client Service functions, progress to be measured through industry sources and surveys

Drive rigorous customer centric quality initiatives to increase Quality awareness in the team.

To be fully aware of the controls framework and take a pro-active approach to reduce operational risk

Requirements

Possess Trade Settlements, Asset Serving or Payments background and knowledge - Securities experience and familiar with the processing environment.

Excellent knowledge of global custody and securities services industry

Experience in both client facing and back office roles

Team player with good influencing and negotiating skills

Ability to apply innovative solutions to resolving client demands

Excellent communication skills

Excellent time management and prioritisation of work tasks

Self-motivated, enthusiastic and proven rapid learning capabilities

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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