Workforce Management Director

Location: New York, NY

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Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $0.00 - $0.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Workforce Management Director

Hybrid - NYC

Key Responsibilities

UKG Workforce Management

• Own the overall business strategy and operational governance for UKG Time & Attendance and Scheduling.
• Serve as the primary subject matter expert for UKG workforce management functionality.
• Oversee system configuration, maintenance, testing, upgrades, and enhancements.
• Establish governance standards for UKG configuration, workflows, policies, and business rules, and pay practices.
• Partner with IT and UKG/vendor resources to troubleshoot issues and implement system improvements.
• Evaluate new UKG functionality and recommend enhancements that improve workforce management capabilities.

Time & Attendance

• Oversee processes supporting accurate employee timekeeping, timecard management, approvals, exceptions, and attendance tracking.
• Ensure time and attendance practices align with organizational policies and applicable federal, state, and local requirements.
• Establish controls to improve timecard accuracy and reduce payroll-impacting errors.
• Monitor trends related to missed punches, exceptions, overtime, attendance, and manager approvals.
• Partner with Payroll and HR to resolve timekeeping issues and ensure accurate payroll processing.

Scheduling

• Lead the design and administration of scheduling processes within UKG.
• Establish scheduling standards, templates, rules, and best practices across departments and locations.
• Ensure schedules align staffing requirements with operational demand, employee availability, labor rules, and business needs.
• Identify opportunities to improve schedule efficiency, employee utilization, and labor costs.
• Partner with operational leaders to address scheduling challenges and improve manager adoption.

Reporting & Analytics

• Develop and maintain workforce management reporting and partner with IT to ensure all relevant data is in the databricks where it can be used to do predictive analysis.
• Provide leadership with insights into labor utilization, overtime, attendance, scheduling effectiveness, and workforce trends.
• Establish key performance indicators and reporting standards for Time & Attendance and Scheduling.
• Use data to identify process gaps, system issues, compliance risks, and opportunities for improvement.

Process & Continuous Improvement

• Standardize workforce management processes across the organization.
• Identify opportunities to automate manual processes and improve the employee and manager experience.
• Lead continuous improvement initiatives related to UKG functionality and workforce processes.
• Develop training, documentation, and support resources for managers and employees.
• Drive adoption and consistent use of UKG functionality across the organization.

Leadership & Partnership

• Lead and develop the Workforce Management/UKG team.
• Serve as the primary liaison between business stakeholders, HR, Payroll, IT, Operations, and UKG.
• Manage priorities, projects, system enhancements, and competing business requirements.
• Communicate system capabilities, risks, opportunities, and recommendations to senior leadership.
• Build strong partnerships with managers and business leaders to ensure effective adoption of UKG processes.
• Bachelor's degree in Business, Human Resources, Information Systems, Operations, or a related field preferred.
• 7+ years of experience in Workforce Management, HRIS, Time & Attendance, Scheduling, or related functions.
• Significant experience with UKG Workforce Management, particularly Time & Attendance and Scheduling.
• Demonstrated experience managing workforce management systems, configurations, implementations, or enhancements.
• Strong understanding of timekeeping, attendance, scheduling, overtime, and workforce management practices.
• Experience partnering with Payroll, HR, IT, and Operations.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and stakeholder-management skills.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.