Senior Product Owner/Manager, Next Best Action Configuration

Location: Remote Nationwide

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Humana is a $100+ billion, Fortune 50 healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States, including seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions.

To help deliver on this mission, we are seeking a Product Owner to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As part of the NBA product organization, this role will serve as the bridge between product strategy and implementation by translating approved actions, treatments, and business requirements into complete, standardized, implementation-ready documentation. Working closely with NBA Product Managers and configuration teams, the Product Owner will ensure requirements are clearly defined, internally consistent, and sufficiently detailed to support successful implementation within the NBA platform.

This role will help establish and maintain the standards, documentation, and operational practices that support scalable action configuration as the NBA platform continues to expand across new use cases, channels, and business areas.

Role Responsibilities

• Serve as the primary point of coordination between NBA Product Managers and teams responsible for implementing action and treatment configurations.
• Translate approved business requirements into standardized, implementation-ready documentation that supports efficient configuration and deployment.
• Ensure actions and treatments are fully defined, documented, and aligned with established NBA standards before implementation begins.
• Manage documentation associated with action metadata, eligibility criteria, channel availability, treatments, content references, business rules, and related configuration requirements.
• Review requirements for completeness, consistency, and implementation readiness and identify gaps, conflicts, or ambiguities requiring resolution.
• Partner with Product Managers to obtain missing information, clarify intent, and resolve outstanding requirement questions.
• Maintain accurate documentation as actions, treatments, business rules, channels, and content requirements evolve over time.
• Support backlog management activities for configuration work, aligning priorities with direction provided by NBA Product Management.
• Track implementation progress and help ensure open requirement questions are resolved in a timely manner.
• Provide clarification and guidance to implementation teams regarding documented requirements and expected behavior.
• Support change management activities by updating requirements and documentation as approved modifications are introduced.
• Maintain visibility into actions and treatments moving through definition, configuration, testing, and implementation.
• Identify recurring documentation challenges and recommend improvements to templates, standards, and requirement-management practices.
• Support ongoing evolution of the NBA Action Catalog and related implementation standards.
• Contribute to the development of scalable documentation and configuration practices that enable broader adoption of NBA capabilities across the enterprise.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Demonstrated experience in Product Ownership, Business Analysis, Product Management, Requirements Management, Platform Administration, or a related role.
• Experience translating business or product requirements into structured, implementation-ready documentation.
• Experience reviewing requirements for completeness, consistency, accuracy, and usability by downstream implementation teams.
• Demonstrated ability to identify requirement gaps, resolve ambiguities, and collaborate with stakeholders to clarify business intent.
• Experience documenting business rules, workflows, configuration requirements, or other structured implementation specifications.
• Experience managing or supporting a backlog of implementation, configuration, or product-related work.
• Strong written communication and documentation skills.
• Strong organizational skills with the ability to manage multiple priorities, changes, and implementation activities concurrently.
• Excellent attention to detail and ability to maintain accuracy across large volumes of structured information.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with business stakeholders, Product Managers, technology teams, and implementation resources.
• Ability to operate independently in a fast-paced, collaborative environment.