Procurement Operations Specialist

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.

IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment. · Independently handle PR to PO activities, including purchase requisition review, PO creation, PO amendments, supplier coordination, catalog support, invoice exception research, help desk ticket management, and customer inquiries. · Manage customer service requests and stakeholder interactions professionally within agreed timelines. · Ensure adherence to procurement policies, compliance guidelines, and standard operating procedures. · Apply strong process knowledge, attention to detail, and problem-solving skills to resolve procurement-related queries and exceptions. · Guide junior team members when required and contribute to high-quality customer and stakeholder experience. · Serve as the first point of contact for procurement and accounts payable inquiries received through email, ticketing systems, chat, or phone, ensuring timely and professional support. · Manage and resolve service requests and process-related queries concerning procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing. · Log, prioritize, track, and monitor incidents and service requests in ServiceNow or other case management systems through closure. · Guide internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements. · Bachelor’s degree in business, Supply Chain, Procurement, Finance, or a related field. · Typically possesses 1–3years of experience in Helpdesk, Service Desk, Procurement Operations, Procure-to-Pay, or Shared Services environments. · Experience handling ticket queues, working within SLA-driven operations, and supporting global stakeholders. · Experience with ServiceNow, SAP, SAP Ariba, Coupa, Oracle, or comparable procurement and case management platforms. · Strong customer service and stakeholder management skills. · Excellent written and verbal communication skills. · Strong analytical, troubleshooting, and problem-solving capabilities. · Ability to work effectively in a fast-paced, multicultural global support environment.

India Enterprise Operations Hybrid Professional Bangalore, IN (0063) IBM India Private Limited