Primary Responsibilities
- Managing transaction processing, customer queries & tickets using ticketing system, email and messaging system.
- Execution of TerraPay’s Business Operations & Technology Operations processes.
- Monitoring of TerraPay’s system performance and associated reporting.
- Analysis of operations systems and generating MIS reports for TerraPay’s system and business performance.
- Forex & Liquidity Management across 30+ currencies for TerraPay’s liquidity requirements.
- Shift based role – required to work across shifts with clients across the globe.
Additional Responsibilities
- Collaboration with TerraPay’s Clients’ Operations teams on system and process improvement initiatives.
- Cross-functional collaboration with Technology, Business Development, Compliance and Finance teams.
- Mentoring of Associate level members.
- Reporting to
- Head of Business Operations
Experience
2+ years in Business Operations/ Customer Support preferably in FinTech/Financial Services domain
Educational Qualifications
BCA/BBA/B.Com/BBM
Location
Bengaluru, India
- Work environment
- Laptops for all team members.
- Flexibility to work from home.
Job description provided by TerraPay.
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