System Support Engineer

Position Overview

We are looking for a motivated and technically enthusiasticSystem Support Engineerto support internal IT operations and assist with ANSYS software installation and customer support activities. This role is ideal for fresh graduates or early-career professionals with strong Linux fundamentals, troubleshooting ability, and an interest in enterprise IT and engineering simulation environments.

The candidate will work closely with internal IT, technical, and customer support teams to maintain systems, resolve technical issues, and support software deployment activities.

Key Responsibilities

Internal IT Support

• Provide day-to-day IT support for desktops, laptops, servers, and internal users
• Install, configure, and troubleshoot Windows and Linux systems
• Support networking, VPN, remote access, printers, and storage systems
• Monitor system health, backups, antivirus, and patch updates
• Assist in managing IT assets, user accounts, and access permissions
• Maintain technical documentation and support records

ANSYS Installation & Technical Support

• Assist in installation and configuration of ANSYS software and license servers
• Support customer deployments remotely or onsite under senior guidance
• Troubleshoot installation, licensing, environment, and performance issues
• Perform system readiness and compatibility checks before deployment
• Support Linux-based simulation and HPC environments
• Coordinate with technical teams during software upgrades and customer support activities

Requirements

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electronics, Mechanical, or related field
• 0–2 years of experience (Freshers can apply)
• Strong understanding of Linux operating systems and command-line tools
• Good debugging and troubleshooting skills

Basic knowledge of

• Networking concepts (TCP/IP, DNS, VPN)
• Windows administration
• Hardware and system configuration
• Remote desktop and support tools
• Ability to analyze technical issues logically and provide resolutions
• Good communication and learning attitude

Preferred Skills

• Exposure to Linux shell scripting or Python
• Understanding of HPC, clusters, or engineering simulation environments
• Knowledge of virtualization platforms or GPU systems
• Familiarity with ANSYS software is an added advantage