Technical Support Analyst

About ChiStats

• ChiStats is an
• award-winning, AI-native engineering company focused on building practical AI,
• data, and cloud-enabled solutions for financial services and other
• mission-critical industries. We are actively building our Wealth Management and
• Compliance technology portfolio, including ComplianceAssist — an AI-enabled
• compliance product initially designed for AMCs regulated by SEBI, with
• identified potential to extend to AIFs and PMS firms.
• We are seeking a data-driven Tech Support Analyst to join
• our Commercial Analytics team, supporting the US Commercial Insurance business.
• The ideal candidate is comfortable working with Defect triaging and support
• analysis and can communicate findings clearly to both technical and
• non-technical stakeholders.

Key Responsibilities

Defect

triaging and support analysis.

Partner

with cross-functional teams to define KPIs and track performance against

commercial targets.

Perform

core data processing tasks, including slicing, dicing, and querying large

datasets.

Validate

and test analytical outputs to ensure accuracy and reliability.

Lead

requirement gathering and consultation with cross-platform teams and end

users.

Conduct

ad-hoc analysis to answer emerging business questions.

Requirements

Required Skills & Qualifications

Strong

analytical aptitude with a mindset suited to both structured and

unstructured data.

Solid

understanding of the Commercial Insurance domain.

Familiarity

using Postman and REST APIs.

Proficiency

in Microsoft Excel, PowerPoint, and Word.

Strong

written and verbal communication skills.

Willingness

to work flexible shifts aligned with US business hours.

Preferred Qualifications

Hands-on

experience with AI tools such as Gemini, Claude, or similar platforms.

Familiarity

with A/B testing and statistical analysis.

Exposure

to forecasting models or predictive analytics.

Prior

experience in Insurance, BFSI, or related financial services domains.