ECM Support Engineer

• Position: ECM Support Engineer
• Location: Chennai - Remote
• Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Required Qualifications & Technical

Skills

• Primary Expertise: Hands-on
• experience supporting and administering IBM Content Manager and IBM Case
• Manager, KwikWork.

Middleware/Platform

• Proficiency with IBM WebSphere Application Server (WAS) configuration and
• troubleshooting.
• Database Knowledge: Solid
• understanding of relational databases (IBM DB2, Oracle, or MS SQL Server)
• in the context of ECM schema and query execution.

OS & Environment

Experience working in Windows Server and Linux/Unix environments.

Tools & Utilities

• Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace
• XT, or Navigator) is a strong plus.
• Problem Solving: Strong
• analytical skills to diagnose complex document management and workflow
• issues.

Preferred Qualifications

Experience with IBM Business

• Automation Workflow (BAW) or Content Navigator (ICN).
• Prior experience handling
• enterprise-level migrations or platform upgrades.
• Strong L2/L3 application and
• production support experience