Senior Associate - Program Management, Student Success

• Department: Program Management / Student Success
• Work Timings: As per business requirements
• Working Days: Monday – Saturday
• Work Mode: Work from Office
• Location: Mumbai

About IIDE

IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Senior Associate – Program Management, Student Success (PG Programs), you will play a pivotal role in overseeing the successful delivery of IIDE’s flagship 11-month offline Postgraduate Program in Digital Marketing. This role involves managing end-to-end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence. You will lead a dynamic team, collaborate with cross-functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness.

What You’ll Do

• Program Oversight:

• ○ Supervise the seamless delivery of the 11-month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.
• ○ Own the end-to-end student lifecycle, focusing on student engagement, retention, and satisfaction.
• ○ Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving initiatives to maintain high benchmarks.

• Escalation & Issue Management:

○ Manage and resolve student and trainer escalations effectively, ensuring timely issue resolution.

○ Delegate and monitor daily team tasks, ensuring alignment with organizational goals and program standards.

• Team Leadership:

○ Mentor and work alongside a team of 3–5 professionals, fostering collaboration, accountability, and operational excellence.

○ Collaborate with academic teams to schedule trainers and efficiently manage faculty resources while adhering to budget requirements.

• Academic Event Management:

○ Plan and oversee key program events, including orientation, project presentations, internships, co-curricular activities, and convocation.

○ Maintain an optimal balance between internal and external faculty while ensuring quality delivery and cost efficiency.

• Process & Operational Efficiency:

○ Define, streamline, and optimize workflows for effective program delivery and student outcomes.

○ Utilize tools and systems, including ticketing software, to manage student queries and operational processes efficiently.

• Data-Driven Insights:

○ Monitor key metrics such as attendance, assignment submissions, internship progress, placement data, and retention trends.

○ Generate actionable insights and implement strategies to improve student success and overall program effectiveness.

• Industry Engagement:

○ Reach out to industry professionals through platforms such as LinkedIn to arrange guest sessions and enrich the student learning experience.

○ Provide continuous support to trainers by addressing course delivery-related queries.

• Career Development Assistance:

○ Support students in resume building, interview preparation, and job search strategies.

○ Guide students toward achieving career aspirations by identifying their strengths and interests.

• Stakeholder Collaboration:

○ Work closely with admissions, placements, academic leadership, and other cross-functional teams to optimize program outcomes.

○ Partner with placement teams to drive high placement rates and positive student career outcomes.

• Additional Duties:

• ○ Take on additional responsibilities within the broad scope of program management as directed by senior management.
• ○ Ensure smooth coordination across stakeholders to maintain high standards of student success and operational excellence.
• ○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

• Must-Have:

• ○ 4–6 years of professional experience in a student-facing role, preferably in education or EdTech.
• ○ Proven experience in leading and managing teams of 3–5 members, with demonstrated success in achieving collective goals.
• ○ Strong analytical and problem-solving skills with a proven ability to drive innovative solutions.
• ○ Exceptional communication and stakeholder management abilities.
• ○ Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.

• Should Have:

○ Proficiency in using ticketing software and operational tools for effective query and process management.

○ Experience in process optimization and implementing strategies to improve operational efficiency.

• Nice to Have:

• ○ Certifications or training in education management, leadership, or process improvement.
• ○ Additional skills or experience that enhance program delivery and student success outcomes.
• Why Join IIDE?
• Work with one of India’s fastest-growing digital education brands.
• Play a key leadership role in shaping exceptional student experiences for flagship PG programs.
• Gain exposure to end-to-end program management, student success, and stakeholder collaboration.
• Collaborative and high-growth work environment with opportunities for learning and career advancement.

Who You’ll Thrive As

You’re someone who

• Is passionate about student success and delivering exceptional learning experiences.
• Thrives in fast-paced, high-growth environments and enjoys solving complex operational challenges.
• Can effectively lead teams while maintaining a collaborative and accountable culture.
• Uses data and insights to drive decision-making and continuous improvement.
• Enjoys working cross-functionally to create meaningful student and business outcomes.
• Compensation: As per company standards
• Experience: Minimum 4–6 years
• Age:25–35 years