Lead - Program Management, College Operations

• Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)
• Working Days: 5 Days a Week — The IIDE Way
• Work Mode: 100% On-site
• Location: Designated Partner Colleges & IIDE Andheri Campus

About IIDE

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Lead - Program Management, College Operations at Mumbai, you will play a pivotal role in driving end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges.

This role involves owning batch-wise performance, reducing failure rates, improving retention, and ensuring high program quality while managing strong institutional partnerships and leading high-performing on-ground teams.

You will oversee academic delivery, student experience, trainer quality, and operational governance while collaborating cross-functionally to uphold excellence across partner college programs.

What You'll Do

• Academic Performance & Quality:

• ○ Own academic performance across colleges and batches using assessments, results, and learning data.
• ○ Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes.
• ○ Design and execute corrective academic interventions, including remedial support, trainer enablement, and content reinforcement.
• ○ Collaborate with academic and training teams to improve learning outcomes and reduce failure rates.
• ○ Ensure consistent academic quality and adherence to program standards across partner colleges.

• Student Success, Engagement & Retention:

• ○ Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics.
• ○ Identify at-risk students or batches early and implement timely academic or engagement interventions.
• ○ Drive a strong student experience through industry exposure, structured engagement initiatives, and community-building efforts.
• ○ Foster student advocacy, referrals, and positive IIDE brand representation within partner colleges.

• Student Culture, Events & Brand Building:

• ○ Lead end-to-end planning and execution of partner college fests and on-campus events, including concept creation, coordination, execution, and IIDE brand integration.
• ○ Build a strong on-campus student culture through academic, cultural, and community-led initiatives.
• ○ Plan and execute competitions, showcases, industry meets, and student-led activities.
• ○ Encourage students to build personal brands through content, projects, competitions, and industry visibility.
• ○ Ensure seamless execution of engagement and brand initiatives through on-ground teams.

• Faculty & Trainer Excellence:

• ○ Source, onboard, and manage industry trainers aligned with program and college requirements.
• ○ Evaluate trainer effectiveness through feedback, classroom observations, and academic outcomes.
• ○ Maintain a scalable and reliable trainer pool to ensure continuity and academic quality.
• ○ Plan and execute industry-led masterclasses and super sessions to enhance student learning and networking.

• College Partnership & Growth Enablement:

• ○ Own end-to-end performance of assigned partner college relationships.
• ○ Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth opportunities.
• ○ Support admissions growth through institutional initiatives, student advocacy, and collaboration with central teams.
• ○ Act as the primary on-ground owner for partner college relationships.

• Team Leadership & Governance:

• ○ Build, hire, onboard, and manage high-performing on-ground teams across partner colleges.
• ○ Own workforce planning, deployment, and role clarity aligned with college and batch requirements.
• ○ Define clear KPIs, execution standards, and accountability frameworks for teams.
• ○ Drive regular performance reviews, coaching, feedback, and capability-building initiatives.
• ○ Address performance gaps through training, role realignment, or performance management interventions.
• ○ Establish and enforce SOPs and governance mechanisms to ensure consistent execution at scale.

• Data Ownership & Operational Excellence:

○ Own the creation, maintenance, tracking, and analysis of academic, student, and operational data, including attendance, assessments, assignments, results, and batch records.

○ Leverage data insights to drive reviews, identify trends, and implement corrective actions across academics, engagement, and operations.

• Additional Duties:

• ○ Collaborate with internal academic, training, admissions, and operations teams to ensure smooth execution and program success.
• ○ Drive continuous process improvements to enhance student outcomes and operational effectiveness.
• ○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

• Must-Have:

• ○ 5–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility.
• ○ Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end.
• ○ Demonstrated impact in improving academic outcomes, including pass rates, failure reduction, retention, and batch performance.
• ○ Experience hiring, scaling, and managing on-ground teams with accountability for team performance.
• ○ Strong stakeholder management skills with the ability to influence college leadership, trainers, and internal teams.
• ○ Data-driven mindset with a structured approach to problem-solving and decision-making.
• ○ Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities.

• Should Have:

• ○ Experience driving student engagement, retention, and institutional partnerships within higher education or edtech ecosystems.
• ○ Ability to manage cross-functional teams and execute high-impact operational initiatives at scale.
• ○ Strong understanding of academic quality frameworks, student success metrics, and operational governance.
• ○ MBA / PGDM preferred.

• Nice to Have:

• ○ Prior experience in college partnerships, higher education, or large-scale learning environments.
• ○ Exposure to academic analytics, student lifecycle management, and performance improvement strategies.
• ○ Based in Mumbai or open to frequent travel across partner colleges.
• Why Join IIDE?

• Work with one of India's fastest-growing digital education brands.
• Drive measurable academic and student success outcomes across leading partner colleges.
• Lead high-impact programs with end-to-end ownership and leadership responsibility.
• Be part of a collaborative, fast-paced, and high-growth work environment.
• Opportunity to work closely with academic leaders, industry trainers, and institutional stakeholders.

Who You'll Thrive As

You're someone who

• Thrives in high-ownership, outcome-driven environments.
• Is passionate about student success, academic excellence, and operational impact.
• Can balance strategic thinking with hands-on execution.
• Builds strong relationships with stakeholders and teams to drive measurable outcomes.
• Enjoys solving complex operational and academic challenges using data and structured thinking.