Strategic Account Manager

Job Description:-

• Position: Strategic Accounts Manager
• Location: Delhi & Mumbai
• Experience: 5+ Years
• CTC: Negotiable

Company Introduction

• iServeU is a modern banking infrastructure provider in APAC region, empowering financial
• enterprises with embedded fintech solutions for their customers. iServeU is one of the few
• certified partners with National Payment Corporation of India (NPCI), VISA for various
• products. iServeU also provides a cloud-native, micro services-enabled, distributed platform
• with over 5000 possible product configurations with a low code/no code interface to banks,
• NBFCs, Fintech, and other regulated entities.

• We process around 2500 transactions per second by levering distributed & auto scale

technology like K8.

• Our core platform combines of 1200+ micro services.
• Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in

five countries and help customers constantly change the way financial institutions operate and

innovate.

• Our solutions currently empowers over 20 banks and 250+ enterprises across India and

abroad.

• Our platform seamlessly manages the entire transaction lifecycle, including withdrawals,

• deposits, transfers, payments, and lending through various channels like digital, branch, agents.
• Our team of 500+ employees, with over 80% in technology roles is spread across offices in
• Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth
• and innovation.
• For more details visit: www.iserveu.in

Requirements

Key responsibilities

Grow transaction revenue

Own

the net transaction-revenue growth target for your assigned portfolio;

build and execute a written account growth plan for each account.

Drive

product adoption and live transaction volumes across issuing, acquiring,

agency/BC banking, and BBPS/Bharat Connect stacks.

Identify

and convert accounts operating at their minimum-guarantee floor into

overage revenue.

Cross-sell

and expand iServeU's product footprint within existing clients.

Protect and recover revenue

Partner

• with the Solutions/Technical Account Manager and engineering to monitor
• transaction success rates, diagnose technical decline/leakage, and recover
• lost transaction revenue.

Work

• with the team's Revenue Analyst to maintain a live, account-level view of
• volumes, MG utilisation, and leakage.
• Own the relationship and the renewal

Run

structured Quarterly Business Reviews (QBRs) with client product,

operations, and CXO stakeholders

Own

renewals and MG re-negotiations, backed by usage and value data

Serve

as the senior commercial point of contact for your accounts

Work across functions

Interlock

with product and engineering on roadmap needs, integrations, and

revenue-recovery fixes surfaced by your accounts

Feed

market and competitive intelligence back into product and pricing

Success measures (first 12 months)

Net

transaction-revenue growth across the assigned portfolio.

Transaction

volume growth by product

Product

cross-sell / attach rate within existing accounts

Success-rate / technical-decline recover

Net

revenue retention (churn protection)

Must-have qualifications

5–9

• years in payments, fintech, or BFSI, managing enterprise/strategic
• accounts with a clear revenue-expansion (not purely relationship or
• support) mandate

Working

knowledge of the transaction lifecycle: settlement, reconciliation,

decline/response codes, NPCI and card-scheme rails and mandates

Comfortable

• holding data- and API-level conversations with client product and
• technology teams — you don't need to code, but you must understand how the
• products work.

Consultative

selling ability and credibility with senior (CXO-level) client

stakeholders.