- To drive superior one-to-one consumer
- engagement programs across the portfolio of food brands, which, while
- delivering scale and extendability:
- 1.Enable consumer product trial/sampling
- 2.Disseminate key product benefits
- 3.Bring alive the brand experience for
- the consumer by
- ensuring the design & implementation of activation programs in line with brand
- guidelines, within the stipulated time, at optimal cost, and superior to the competition.
Key Objectives
- ·Quality of implementation of consumer
- programs
- oNo. of programs implemented for each brand cutting across various
- touchpoints (eg: Home
- including resident welfare associations, IN-Store, Out of Home Points of
- congregation - Malls, Cinemas, Haats, Exhibitions, Kitty Parties, Horeca’s)
- ·Delight the consumer at every
- touchpoint
- oImplement and strictly monitorevaluation metrics and checklists
- that ensure requisite quality of people & materials for various kinds of
- programs
- oCollection of consumer databases
- oCascading standardized training modules for brand promoters and
- conducting quality checks on the ground to check adherence to the same
- ·Build a network of high Quality
Agencies
- oParticipate in conducting
- pitches to onboard agencies by activation type
- oEnsure adherence to
- standardized costs by activation type
- oRegularreviewsbased on execution quality measured through set performance criteria for the
- agency
- ·Implement quality and audit systems
- oAudit
- implementation quality
- oDaily/weekly/monthly reports on
- programs that enable timely and actionable feedback to all stakeholders
- ·Cost per contact to be benchmarked to the best in the
- industry
- oContinuously drive down cost per
- contact through both efficient and effective means
- ·Working effectively with
- all partners to drive buzz, scale, and smooth implementation.
Requirements
Knowledge
- oBrand objectives and role of
- consumer activation for each brand.
- oResearch methodology and techniques
- to evaluate activation programs.
- oBest practices - Do's & Don'ts
- of different engagement points.
- oMaterials, costs, and times for
- fabrication of various elements involved.
Skills
- oAbility to understand and develop
- standardized & measurable processes on training, audits, information flow, and evaluation
- oInfluencing skills to ensure
- process adherence by both internal and external stakeholders
- oBudget monitoring
- oNegotiation with agencies &
- vendors.
Attitude
- oComplete ownership of the one-to-one consumer engagement touchpoint.
- oPersonal demonstration and
- presence in the programs to obtain "unfiltered" feedback.
- oAbility to respond quickly to
- opportunities.
- o"Nothing is impossible"
- approach.
Job description provided by ITC.
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