ITC Retail & E-commerce

Manager - Brand Activation

Karnataka, India In person Full-time
  • To drive superior one-to-one consumer
  • engagement programs across the portfolio of food brands, which, while
  • delivering scale and extendability:
  • 1.Enable consumer product trial/sampling
  • 2.Disseminate key product benefits
  • 3.Bring alive the brand experience for
  • the consumer by
  • ensuring the design & implementation of activation programs in line with brand
  • guidelines, within the stipulated time, at optimal cost, and superior to the competition.

Key Objectives

  • ·Quality of implementation of consumer
  • programs
  • oNo. of programs implemented for each brand cutting across various
  • touchpoints (eg: Home
  • including resident welfare associations, IN-Store, Out of Home Points of
  • congregation - Malls, Cinemas, Haats, Exhibitions, Kitty Parties, Horeca’s)
  • ·Delight the consumer at every
  • touchpoint
  • oImplement and strictly monitorevaluation metrics and checklists
  • that ensure requisite quality of people & materials for various kinds of
  • programs
  • oCollection of consumer databases
  • oCascading standardized training modules for brand promoters and
  • conducting quality checks on the ground to check adherence to the same
  • ·Build a network of high Quality

Agencies

  • oParticipate in conducting
  • pitches to onboard agencies by activation type
  • oEnsure adherence to
  • standardized costs by activation type
  • oRegularreviewsbased on execution quality measured through set performance criteria for the
  • agency
  • ·Implement quality and audit systems
  • oAudit
  • implementation quality
  • oDaily/weekly/monthly reports on
  • programs that enable timely and actionable feedback to all stakeholders
  • ·Cost per contact to be benchmarked to the best in the
  • industry
  • oContinuously drive down cost per
  • contact through both efficient and effective means
  • ·Working effectively with
  • all partners to drive buzz, scale, and smooth implementation.

Requirements

Knowledge

  • oBrand objectives and role of
  • consumer activation for each brand.
  • oResearch methodology and techniques
  • to evaluate activation programs.
  • oBest practices - Do's & Don'ts
  • of different engagement points.
  • oMaterials, costs, and times for
  • fabrication of various elements involved.

Skills

  • oAbility to understand and develop
  • standardized & measurable processes on training, audits, information flow, and evaluation
  • oInfluencing skills to ensure
  • process adherence by both internal and external stakeholders
  • oBudget monitoring
  • oNegotiation with agencies &
  • vendors.

Attitude

  • oComplete ownership of the one-to-one consumer engagement touchpoint.
  • oPersonal demonstration and
  • presence in the programs to obtain "unfiltered" feedback.
  • oAbility to respond quickly to
  • opportunities.
  • o"Nothing is impossible"
  • approach.

Job description provided by ITC.
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