Executive - Operations (A&A)

Executive

• Operations will be responsible for facilitating the

• onboarding of Training Partners and Training Centre under the government
• program, ensuring compliance with prescribed guidelines, maintaining accurate
• program data, addressing stakeholder queries, and providing operational
• support.

Key

Responsibilities

·Oversee

the onboarding process, for Training Partners and Training Centers.

·Ensure

that all required documentation and compliance standards are fulfilled.

·Conduct

orientation sessions for new partners.

·Address

and resolve concerns and inquiries raised by TPs and TCs promptly and

efficiently.

·Offer

suggestions and feedback to enhance the onboarding process, for TPs/TCs.

·Contribute

to creating strategies that boost engagement and satisfaction among TPs/TCs.

Data Management

·Analyze

large datasets to identify trends, patterns, and business opportunities.

·Develop

advanced dashboards and visualizations using Power BI/Tableau.

·Generate

business insights and recommendations for management.

·Apply

statistical and analytical techniques to support decision-making.

·Forecast

trends, performance, and operational outcomes.

Reporting &

Dashboard Governance

·Design

and maintain KPI dashboards.

·Review

and validate reports prepared by Executives.

·Ensure

consistency, quality, and accuracy of analytical outputs.

·Recommend

improvements in reporting frameworks and processes.

Stakeholder

Management

·Engage

• with business units to understand analytical and reporting requirements.
• ·Act as the point of contact for any TP/TC
• related issues.
• ·Manage escalations related to reporting,
• data quality, and process gaps.
• ·Present dashboards, insights, and progress
• updates during MS Teams meetings.
• ·Review critical follow-up cases and
• escalations.
• ·Conduct review calls from stakeholders for
• unresolved issues.
• ·Monitor closure of high-priority action
• items.

·Ensure

accountability and timely resolution of pending matters.

Requirements

Required Skills

·MS

Teams and Office 365 proficiency.

·Advance Knowledge

of Microsoft Excel (Pivot Tables, Power Query, Advanced Formulas).

·Basic

understanding of statistics and data modeling.

·Excellent

• communication and presentation skills.
• ·Ability to work
• with large data sets and maintain data accuracy.

·Report

preparation and documentation.

·Attention

to detail and data accuracy.

Experience

• ·2 to 5 years of
• relevant experience in operations, stakeholder management, onboarding, program
• coordination, customer support, or related functions. Experience in government
• projects, skilling initiatives, education, or training ecosystem programs will
• be preferred.